Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Love this phone
on September 6, 2024
Posted by: Love2shp
[This review was collected as part of a promotion.] This phone has so many options. It is nice that it is not so tiny and easy to use. The "Galaxy AI" feature is really cool! If you are on the fence, just do it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great phone
on September 6, 2024
Posted by: Mrxaydagalaxy
[This review was collected as part of a promotion.] Great phone has great AI features only thing is wrong for me is that I wish it had a better face scanner like face ID then it would be great,hope they put abetter one in s25 ultra
Value
3
Response from Samsung USBy R&R Team, September 17, 2024
Hi Mrxaydagalaxy! Thanks for reaching out! It looks like you reached out to share your thoughts on the Galaxy S24 Ultra. We're glad to see that you are enjoying everything on this phone except the facial recognition scanner. With facial recognition, never worry about your phone or tablet getting into the wrong hands again. Use the Facial recognition feature to unlock your device with your face and verify your identity in certain apps. It's an easy and secure way to keep everything safe. Check out the link attached for tips and tricks to help your device recognize your face. If this continues to happen, please reach out to us at Samsung Support so that we can look into what may be causing this. Thanks for being the best part of the Samsung community. -Kelvin
https://www.samsung.com/us/support/answer/ANS00062630/ (facial recognition)
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https://www.samsung.com/us/support/answer/ANS00062630/ (facial recognition)
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Written by a customer while visiting Samsung US
Posted by: NicT
from Va
Expertise:Beginner
Verified Purchase:Yes
Love love it!!! Love the style & the color. The stylus makes typing so much easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 6, 2024
Posted by: Lobis22
[This review was collected as part of a promotion.] I love my S24 ultra, I use it for streaming, note taking, and social media and I am so happy that the battery lasts all day. It's beautiful. It's fast and I love that it has the new update installed like the Galaxy AI feature is a plus it really does make the experience seamless. I upgrades from s21ultra and it did not disappoint.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ondrea
from Germany
Expertise:Expert
Verified Purchase:Yes
I love the camera on this phone. I travel often and it helps having a phone that takes as great of photos are a full camera without having to carry the full camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Doug
from Carolina Shores, NC
Expertise:Expert
Verified Purchase:Yes
Overall, not a bad phone. Switched from a moto edge+ and miss some of the features it had that this one does not. Mostly bought this phone to pair with my galaxy watch to enjoy all the features it has.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The best product after my Note 20
on September 7, 2024
Posted by: Jb1979
[This review was collected as part of a promotion.] The galaxy AI is the best for every thing, from my recepies until my new workouts, is all I need
Value
5
Written by a customer while visiting Samsung US
Posted by: Sparkles
Expertise:Expert
Verified Purchase:Yes
Upgraded from an s21 ultra but still have the same problems I had before. Seems like Samsung is to busy adding features to improve usability of their phones.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, September 17, 2024
Thanks for sharing your honest feedback with us, Sparkles. We always appreciate hearing from our customers and gaining your insights about our devices. We see that you reached out in regards to the Galaxy S24 Ultra. The new Snapdragon 8 Gen 3 for Galaxy is a powerful addition to the Galaxy S24 Ultra, enabling real-time graphics rendering with ray tracing for hyper-realistic shadows and reflections. This means that you can experience cutting-edge visual performance that brings your content to life in a whole new way. Whether you're gaming, streaming, or simply enjoying multimedia, the Snapdragon 8 Gen 3 ensures that you'll have a seamless and immersive experience. In addition to its impressive graphics capabilities, the Galaxy S24 Ultra boasts our brightest adaptive mobile display. With Corning Gorilla Armor technology, it reduces reflections and improves visual clarity, even in direct sunlight. This means that you can enjoy clear and vibrant visuals no matter where you are, whether you're indoors, outdoors, or on the go. We want to ensure that you have the best experience with the S24 Ultra. Please reach out to us at Samsung Support so that we can gather more information and look into a resolution for what you are experiencing. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US