Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Beaufort camera
on August 27, 2024
Posted by: WomanforChrist
[This review was collected as part of a promotion.] I love the camera and using the portrait mode is even better. I am able to edit the photos background. Taking notes with the pen is so great. If I dint have paper I just pull out my own and make a note on my phone. The AI helps with writing emails.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on August 27, 2024
Posted by: Wilitean
[This review was collected as part of a promotion.] This S24 is amazing! So many great features but the Galaxy AI beats them all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product
on August 27, 2024
Posted by: AIEXPLORER2
[This review was collected as part of a promotion.] This is by far the best product I've dealt with in awhile compared to others like it it wins 10 of 10 times. Very easy to navigate and the galaxy Ai is my preferd search engine now lol. Glad I wound up with this product.. Will neverswitch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung Galaxy S22 Ultra phone!!!
on August 27, 2024
Posted by: Mustang1961
[This review was collected as part of a promotion.] I love my Samsung Galaxy S22 Ultra phone. Not a day goes by , so I don't learn about another thing it can do! I should have taken a class when I first got the phone, so I would know 1st hand, everything it is capable of doing! I look forward to upgrading to the Samsung Galaxy S24 Ultra ASAP. I suspect that, once I get that phone, it might possibly be the last phone I will ever need, as I can not imagine anything more advanced. However, leave it to Samsung to come out with, still another version, which has apps and functions that you would rather die than not have available for your personal use!!!!!
Need I say more?????
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera quality
on August 27, 2024
Posted by: Spanishfly
[This review was collected as part of a promotion.] Gaming movies and work. A lot of sports watching love the screen size.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I think this is my last Galaxy
on August 27, 2024
Posted by: BigDamBrowncoat
[This review was collected as part of a promotion.] I have had every single Galaxy Ultra phone there is, but I think that this S24 Ultra will likely be my last. The pinnacle was likely the Note 20 Ultra, though I must admit that despite not having the S pen option at the time, my S21 Ultra has probably been my best Galaxy device to date. It has given me ZERO problems for years, while everything which has followed it has given me at least one or two even minimal problems.
But S24 Ultra is falling very short of the bars set by its predecessors. While the S22 and the S23 took available RAM from the S21's 16GB down to 12GB, their performance was virtually unimpacted by the reduced RAM.
But now we have the S24 with AI, and if ever we needed that 16GB of RAM back on a device, the S24 is it. However, even with the introduction of a new software like AI that could really and truly use all the RAM it can get, still the S24 has no more RAM available than the last two generations of S-series Galaxy phones. The result? Everything about this phone is so much less Ultra than any other Ultra device I have ever owned. I honestly feel like I have downgraded from an S23 Ultra to an S24 Mediocre, and unless I see a VAST improvement in the workings of the S25 Ultra when it lands, then after all these years, I have purchased my last Samsung phone. And being that it's also so hard to get Samsung to put anything more than barely enough RAM to be adequate in their Book series laptops, I may well be done with Samsung entirely.
It's up to them now.
But S24 Ultra is falling very short of the bars set by its predecessors. While the S22 and the S23 took available RAM from the S21's 16GB down to 12GB, their performance was virtually unimpacted by the reduced RAM.
But now we have the S24 with AI, and if ever we needed that 16GB of RAM back on a device, the S24 is it. However, even with the introduction of a new software like AI that could really and truly use all the RAM it can get, still the S24 has no more RAM available than the last two generations of S-series Galaxy phones. The result? Everything about this phone is so much less Ultra than any other Ultra device I have ever owned. I honestly feel like I have downgraded from an S23 Ultra to an S24 Mediocre, and unless I see a VAST improvement in the workings of the S25 Ultra when it lands, then after all these years, I have purchased my last Samsung phone. And being that it's also so hard to get Samsung to put anything more than barely enough RAM to be adequate in their Book series laptops, I may well be done with Samsung entirely.
It's up to them now.
Value
3
Response from Samsung USBy R&R Team, September 2, 2024
Hey! Thank you for sharing your detailed experience with the Galaxy S24 Ultra. It’s clear that you’ve been a dedicated Samsung user for years, and we greatly appreciate your loyalty. The Galaxy S24 Ultra comes with 12GB of RAM, and while this is designed to optimize performance for most tasks, we recognize your concern about its ability to fully support the AI-driven features. The S24 Ultra also includes the latest Snapdragon 8 Gen 3 processor, which is designed to enhance performance and efficiency. Clearing memory space will free up more memory space and delete cached data, which allows apps to open and run more quickly. Check out the link below for options to help free up memory on your S24 Ultra. Your insights, particularly regarding the RAM and its impact on AI features, are invaluable. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-up-memory-space-on-my-device/?srsltid=AfmBOooehMba6eNTFwH_EYwQ6Gs0S3DVP28DqagzPuWkLNtYtS9shjwo
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-up-memory-space-on-my-device/?srsltid=AfmBOooehMba6eNTFwH_EYwQ6Gs0S3DVP28DqagzPuWkLNtYtS9shjwo
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Written by a customer while visiting Samsung US
Posted by: ERyder
Verified Purchase:Yes
I had a good experience with Samsung. And I am enjoying my Samsung phone. I hope in the future they will make them a little smaller, the new phone is almost too big for my hand. I had a note 9 which was a good size.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Can't get enough of it
on August 27, 2024
Posted by: MJ2Mojo
[This review was collected as part of a promotion.] Love love love this phone, can't complete my day without it. Samsung has knocked it out of the park with this preloaded flagship device. I enjoy every part of this phone, especially when I am travelling the Galaxy AI does wonder on live translation that helps me to communicate with local. The camera features are just mind blowing. I click a zoom picture, it comes sharp, but that's not enough, Galaxy AI take a step further and enhance that picture.
There are so many things to say about it. But not enough. Looking forward for future updates on features and continuous improvements.
Value
5
Written by a customer while visiting Samsung US