Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(16,808 Reviews)
Open Ratings Snapshot
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Good Camera
on August 26, 2024
Posted by: lumpyitis
[This review was collected as part of a promotion.] I love the camera. It has been really great getting to know the new things this camera can do.
I haven't used the Galaxy AI yet.
Very fast too.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my galaxy s24 ultra
on August 26, 2024
Posted by: Todd0607
[This review was collected as part of a promotion.] My galaxy s24 ultra has been a great phone for me. I love the Galaxy AI feature. The pictures it takes are gorgeous. Doing research on this phone is a breeze and the Galaxy AI just makes it more fun.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on August 26, 2024
Posted by: Dingus
[This review was collected as part of a promotion.] The phone is awesome. It does everything I need and I don't need ITunes or any terrible ios apps. Galaxy AI is a nice feature.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best camera quality
on August 26, 2024
Posted by: 2brokebish
[This review was collected as part of a promotion.] Amazing camera quality.
Easy to use, convenient and just what I'm looking for.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Camera Issues
on August 26, 2024
Posted by: Samsunglady
[This review was collected as part of a promotion.] When I first got my phone in April, I did not think to check my camera. But when I wanted to take a picture of my dog, that's when the camera did not work and gave me the "camera failed" warning. I tried to fix it but it is still the same. I could use the selfie and the portrait but not the regular camera. If anyone can let me know how to fix it, let me know.
Value
3 out of 5
3
Response from Samsung USBy R&R TeamAugust 28, 2024
Thank you for your honest review. We appreciate your feedback as we continue to enhance our products and services. It seems that you contacted us to share your thoughts on the S24 Ultra. With the highest number of megapixels on a smartphone and AI processing, the Galaxy S24 Ultra sets the industry standard for image quality every time you take a photo. Furthermore, the new ProVisual engine recognizes objects, enhances color tone, reduces noise, and brings out details. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. The first thing we recommend doing is to reset and update the camera app. To do so, navigate to and open the Camera app, and then tap the Settings icon. Swipe to and tap Reset settings, and then tap Reset. The Camera app will be reset to its defaults, which may help clear the error. Tap the Settings icon again, and then swipe to and tap About Camera. Check if any updates are available; tap Update if one is available. If there are no updates available, your screen will read "The latest version is already installed." Also, check your camera access settings. The Camera may not work if hasn't been given the correct permissions. Navigate to and open your phone's Settings, then tap Security and Privacy. Tap Privacy, and then tap the switch next to "Camera access" to turn it on. If it still shows the "Camera Failed", check out the link attached for more options to troubleshoot this. If this continues after troubleshooting, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001329/#how-to-update-your-galaxy-phone-or-tablet ("Camera Failed")
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on August 26, 2024
Posted by: SanDiegoGal
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is an incredible phone that has exceeded my expectations in every way! The **Galaxy AI** takes the user experience to a whole new level, making everything from multitasking to photography feel seamless and intuitive. Speaking of photos, the camera quality is absolutely stunning—sharp, vibrant, and incredibly detailed. Whether it's capturing a sunset or taking a quick snap of friends, the results are always amazing. This phone is a true powerhouse and a joy to use every day!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone if you run a business
on August 26, 2024
Posted by: Victoria1208
[This review was collected as part of a promotion.] I've been a Samsung user for years, since the S3. I love how they keep up to date with every new phone and they actually take into account what their users want.
For this phone specifically (s24 ultra) I purchased for the camera, s pen, and the ability to use Dex. I run a business and having Dex and the s pen are life savers. The camera is amazing. When I send photos or show anyone a photo their first question is always to ask what phone I have because their pictures never turn out that good.
I'm loving the new galaxy AI features, however I've noticed my phone lagging a bit and the battery draining faster since it's been released. It's not a deal breaker, but it is noticable. Luckily I always keep a charging cord in my car.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on August 26, 2024
Posted by: Mittens2120
[This review was collected as part of a promotion.] GALAXY AI is awesome and the phone runs great I love it. It's the best phone I've had.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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