Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,808 Reviews)
Rating breakdown 16,808 reviews
5 Stars
14,539
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Absolutely the best phone I've ever had
on August 26, 2024
Posted by: Havoxx
[This review was collected as part of a promotion.] The s24 ultra is indeed ultra. It's fast and will keep up with all the most graphic demanding games. I can stream music and play games at the same time. The new Galaxy AI is really awesome too. Sometimes, how you word things makes a huge impact on how you are heard. The galaxy AI can reword things for you. Its great. I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product battery last forever
on August 26, 2024
Posted by: Darkdragon
[This review was collected as part of a promotion.] Galaxy Ai can do my work at work. It also teach me how to codes. :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've owned!
on August 26, 2024
Posted by: SamsungGal4Life
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra stands out as a remarkable smartphone that combines style, power, and innovation. Its sleek design and vibrant display make it a joy to use, whether you're browsing, streaming, or gaming.
Performance & Battery: The phone delivers exceptional performance with smooth multitasking and gaming capabilities. The battery life is impressive, easily lasting through a full day of use and supporting fast and wireless charging.
Camera & Galaxy AI: The camera system is a highlight, capturing stunning photos with impressive detail and versatility. Thanks to Galaxy AI, you get enhanced image processing and smart scene detection, making your photos look even better with minimal effort.
Software & Features: The latest software brings an intuitive and feature-rich experience, enhanced by the responsive S Pen, which adds extra convenience for productivity and creativity.
Conclusion: The Samsung Galaxy S24 Ultra offers an all-around outstanding experience. With its advanced design, powerful performance, and innovative camera features driven by Galaxy AI, it’s a top choice for anyone seeking a premium smartphone that excels in every aspect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra... Still Rules!!
on August 26, 2024
Posted by: NYRedhead
[This review was collected as part of a promotion.] I love this phone! The specs / features of the S24 Ultra are amazing. I am especially a fan of the camera on this phone. The editing features enable so much variety, it's unbelievable! The Galaxy AI editing tool is a great way to make your photos even better, by seamlessly removing unwanted objects. The camera just the area that I love the most , but the phone itself is wonderful overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S24 Ultra
on August 26, 2024
Posted by: Only4Me
[This review was collected as part of a promotion.] I use my Samsung S24 Ultra phone for work, personal and gaming, like Call of Duty and Pubg. I love the new AI features. AI can help and do anything. The picture quality is out of this world. On my mobile games, the graphics are so realistic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded my expectations
on August 26, 2024
Posted by: Alizee
[This review was collected as part of a promotion.] I previously owned an S22 plus. I am so glad I upgraded to the S24 Ultra. It has a fast processor, high quality video and photo, and the battery life has been much improved. I use the phone for both personal and work, and it handles everything well. The bigger screen is also definitely a plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would be great except...
on August 26, 2024
Posted by: BEasy82
[This review was collected as part of a promotion.] I am a long time Galaxy user so I'm no stranger to their UI, devices, etc. The build quality is always second to none. I did not anticipate using the Galaxy AI features but have been pleasantly surprised at how often I use it. The circle to search feature has been very useful.
This would be a great device if two issues can be resolved:
1) I'm unable to receive Gmail notifications
with power saving disabled. I do not see any power saving setting that would cause this. I've resorted to disabling power saving fully because my Gmail notifications are more important.
with power saving disabled. I do not see any power saving setting that would cause this. I've resorted to disabling power saving fully because my Gmail notifications are more important.
2) This is the larger issue. Multiple times a day when connected to wifi, my data doesn't work. It's independent of any particular apo. It happens with banking apps, investment apps, Samsung internet, social media apps, etc. If I switch to 5- or toggle wifi off/on, it will work. I know you may be thinking, "it may be your wifi connection". When this happens, I can go to my laptop, galaxy tablet, old note phone, etc and it's working on my fine. Also I've had this issue when not just connected to my home wifi; its happened when connected to multiple wifi networks. I've done any and all troubleshooting steps with no luck.
This is a known issue that other S24 users have spoken of. It's just disheartening that a phone that is data intensive and has AI features like this one, I consistently experience these issues multiple times throughout the day.
Maybe one day, one of these software updates will solve this problem.
Value
3
Response from Samsung USBy R&R Team, September 23, 2024
Your outreach is greatly appreciated, BEasy82. The feedback we get from our customers is invaluable as we continue to make improvements. We noticed your review is about the Galaxy S24 Ultra. We’re thrilled to hear that you’re enjoying the build quality and finding the Galaxy AI features more useful than expected, especially the Circle to Search function. The S24 Ultra comes equipped with UI 6. One UI 6 empowers you to do what you want effortlessly, just the way you like it. Personalize your everyday experiences. Be more productive. All the while keeping your data safe and secure. Create your own Lock screen, adjusting the clock size, color, and location. Or browse our many Flex Window and Watch Face options to find one with the graphics and features that match your style. Regarding your concerns about the mail notifications not coming in while on power saving mode. We recommend making sure to check if “Limit apps and Home screen” is checked. This will make sure that your apps like Gmail cannot run background. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the link attached for options to help troibleshoot. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera quality
on August 26, 2024
Posted by: TimTheCook
[This review was collected as part of a promotion.] The camera quality is great. Lots of features and the ability to edit photos is superb as well.
Value
5
Written by a customer while visiting Samsung US