Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Great features
on June 8, 2021
Posted by: Zeke89
from Meriden , CT
Expertise:Expert
[This review was collected as part of a promotion.] Ive had theis phone for about a year and it never disappoints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Passable
on June 8, 2021
Posted by: HoneJ
from OKC
Expertise:Intermediate
[This review was collected as part of a promotion.] My previous device was an S8 purchased in 2017, it was great. I had to upgrade once the S8 stopped connecting to 4g towers after being on wifi. The S21 is fine, unfortunately my device came with the front camera inoperable with provided software, 3rd party programs allows use but the camera will not focus. The only other issue I have is with the battery life. My 3+ year old S8 had had better battery life, battery saver mode helps but I don't understand why the life is so bad out of the box. That said, the device works well enough for me and possibly mine is just defective.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello HoneJ, thanks for reaching out. I would have a hard time with that too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458297
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458297
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!!
on June 8, 2021
Posted by: Deni
from San Diego, CA
Expertise:Beginner
[This review was collected as part of a promotion.] I've had this phone for 6 months and have had no problems and great experience with it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it. I would like to win one for my mom
on June 8, 2021
Posted by: Lojolo58
from Bedford Indiana
[This review was collected as part of a promotion.] I got this a month ago. I like the battery life and the camera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on June 8, 2021
Posted by: Anonymous
from Roselle Park, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Was gifted one for my birthday in February. Best phone I've ever had! Camera quality and memory is by far the best features along with the fast internet. Galaxy consumer for life!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast speeds when connecting and downloading
on June 8, 2021
Posted by: Bubba
from Graham, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this phone and it's so much better than my old phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall good but has some flaws
on June 8, 2021
Posted by: samsunguser
from Dayton, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Overall really like phone but has its flaws. Do like the faster speed, longer battery like, better camera, and brighter screen. I miss a physical/visual home button at that can been seen when phone is off, something similar to what my old S8 had. I am all the time picking phone up and finding it is upside down and discovering the power button is not where i expect it to be. The voice recorder is awful at interpreting what I am saying - never had that problem with old phone. It does not connect and nor act well with the Chevrolet MyLink bluetooth connection on my 2015 Silverado truck. The S21 phone constantly interupts and shuts the radio off. It acts like is the phonw is trying to send data/music and causes the radio to stop. Maybe there is a software fix of setting to correct that?
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello samsunguser, thanks for reaching out. I understand what you're going through. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458147
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458147
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Great processing
on June 8, 2021
Posted by: Yogi
Expertise:Intermediate
[This review was collected as part of a promotion.] Good phone. The switching from old device was simple. Don't like that Bluetooth tethering and hotspot are add ONS and Its running 4g not 5g
I would recommend this to a friend!
Features
2
Performance
5
Design
3
Value
2
Written by a customer while visiting Samsung US