Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Simply the best pocketable phone
on September 7, 2021
Posted by: John
from California
Expertise:Expert
[This review was collected as part of a promotion.] The S21 is a terrific phone for its size. I was taken back by the quality of the camera, it really makes taking photos a joy and with ease. The battery life is quite good. I never find myself needing it charge it right away since it last the entire day comfortably. I'm very happy with my S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible experience
on September 16, 2021
Posted by: Tjain
from Allentown
Expertise:Intermediate
phone has heating problem, continue use for any application for half an hour raise the heat count like any thing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is frustrating
on August 4, 2021
Posted by: Matthew
I own this phone now and I hate it. The specs are cool and all but that's all it has. I used to own a pixel 3 and it was far better than this. The accessibility is terrible. There's no sound customization either so you're forced to use it's built in and frankly horrible sounds. Typing hurts my ears and makes me feel nauseous with it's clicking noises. You can't customize your notification sounds either so your stuck with those horrendous noises. Typing is also my biggest gripe with this phone because it'll type the wrong letter, number, etc. The camera feels worse than my old pixel 3. By the way, it uses some ugly emojis. Overall, this phone absolutely frustrates me and feels like a downgrade from my old phone.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Matthew, thank you for reaching out. I can see how important this is to you. Here is a link (https://www.samsung.com/us/support/answer/ANS00062641/) to an article that will help you learn more about customizing the accessibility settings on your phone. This is a link (https://www.samsung.com/us/support/answer/ANS00089085/) to an article that will teach you more about customizing sounds, vibrations, and notifications on your phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143578614
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143578614
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features on this phone
on September 15, 2021
Posted by: Brenda54
from Sunrise fla
[This review was collected as part of a promotion.] I got this phone 6 months ago and I love it. I has the best features and the camera is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on December 8, 2021
Posted by: Chelle
from West Virginia
I bought my phone last summer. I recently started having issued with not enough internal memory. I am also very upset no SD card or headphone jack.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 10, 2021
Hello Chelle, thank you for reaching out. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG00000151/#low-storage-space-error-appears-on-samsung-phone) to an article that will help you troubleshoot low storage. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143967988
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143967988
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Better than iPhone
on January 28, 2022
Posted by: CashE
from West Texas
I mistakenly upgraded to an iPhone from an S20 and I hated it so I ordered the S21 online. It works great so far, however I do wish it had the headphone jack. I will definitely contact you if I experience any problems.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on September 1, 2021
Posted by: Zgrimes45
from New mexico
Expertise:Expert
[This review was collected as part of a promotion.] Such a great quality screen and phone in general fast and effective and if in high use takes only 20 mins to recharge fully! Would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Undoubtedly one of the best phones in history
on October 3, 2021
Posted by: Aqua21
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] I have had this phone since it came out in January, and every day I can't help but appreciate this phone. It's the first time I've felt this way about any phone I've owned, and the phone has served me so well I feel compelled to write this review.
To be completely honest, I have zero criticism on it. It sounds crazy, but everything about this phone is just 10/10. The phone itself is beautiful in design, the battery lasts a long time, the 120hz display is smooth and gorgeous, and One UI is insanely customizable and smooth. Absolutely perfect.
The Galaxy S21 is an all around excellent phone, and not once have I ever regretting purchasing this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US