Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
3
IFFY
on June 8, 2021
Posted by: bobbette
from atlanta
Expertise:Expert
[This review was collected as part of a promotion.] replaced s10, and I'm almost sorry I did. The batter drains pretty fast, and some of the features which can be added are temperament about working: ie: the tap to turn on feature sometimes works and sometimes doesn't It's hit and miss.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 1, 2021
Hello bobbette, thank you for bringing this to our attention. I can see how difficult that must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483006
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143483006
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for the price
on June 8, 2021
Posted by: Never iPhone
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre ordered it and since i got it the phone has been really good to me as far as performance and features
Maybe only downside is the battery drain faster than my S10
Maybe only downside is the battery drain faster than my S10
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I finally bought the S21Ultra5G several months ago
on June 8, 2021
Posted by: Brillo
from Sarasota, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the best Android yet! Longer lasting battery and great camera!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
First try at Samsung device
on June 8, 2021
Posted by: gagalulu43
from Decatur, GA
[This review was collected as part of a promotion.] This was the first Samsung smartphone I've ever owned and it has been a smooth ride so far. Best use for me has been the awesome battery life. The camera is impressive as well. Overall, happy to be using the phone. My only hope is that they continue software support well beyond the stated 3-4 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone with great features!
on June 8, 2021
Posted by: TomJ
from Parrish, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I've used Samsung phones for years now and I believe that this is my fourth model. Initially, I was concerned because the phone was larger than my previous one, but I quickly got used to the size and don't even notice it now. Besides, using the S21 for calls and texts, it has totally eliminated the need for other cameras. The pictures and videos that I take with the S21 are as good, if not better, than what I did with my digital camera. I'm definitely a satisfied customer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Device
on June 8, 2021
Posted by: Jodi
from Stamford, Ct
Expertise:Expert
[This review was collected as part of a promotion.] This is my latest in a long line of galaxy phones. It is by far the quickest & easiest phone to operate yet. Response is fast & anticipation is unbelievable. I wish I could give it more than 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on June 8, 2021
Posted by: Razrdog
from Austin, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been a fan of Samsung phones for many years. I recently upgraded from an S8 and am happy with the features and extended battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performance decline
on June 8, 2021
Posted by: Alien
from Commack, NY
Expertise:Expert
[This review was collected as part of a promotion.] Overall performance of the phone is great but camera picture taking performance has been declined. Storage memory is at 60%. Used to take pictures really quick, now it takes 1-2 seconds. And burst photos feature also bacame really slow now.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US