Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Love the quality
on June 30, 2021
Posted by: 89fordgirl
from Brigham, ut
Expertise:Intermediate
I've had this phone for a few months now. I love the camera quality. And how clear the pictures and videos are. It's smaller then my note 10+, but I love that it fits in my pockets without falling out.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello 89fordgirl, we appreciate all the great things you've highlighted about your new phone! It's a privilege to have you as a Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
features are a down grade from the s7edge
on December 11, 2021
Posted by: Terry
from Jackson, Michigan
Expertise:Intermediate
I bought this phone a month ago because my s7edge was no longer being supported. Samsung has removed some of the handy features that we all enjoyed: This phone no longer has tap to answer an incoming call(unless you turn on acceptability mode-then it has an annoying floating icon that stays on each page your enter, now need to swipe to answer, no longer has the LED blinking light to show that you missed a call, voice mail, or text message, no longer has phone jack or sd card ability. the camera is nice and sharp but that doesn't make up for the other losses. in addition, samsung has added more bloatware that you can't remove. the color choices for the s21 5g does not include silver or gold. It is less user friendly in changing various setting that it was before. Many of the settings are not able to be changed. I would rather have kept my s7edge if they were still supporting it. I hope Samsung will send an update at least putting back the light notification, and making changing settings easier. If not, maybe they will put these helpful features back on in two years when my contract is up.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 14, 2021
Hello Terry, thank you for taking the time to leave this review. I understand how frustrating this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00078952/) to an article that will help you learn more about managing apps. We would like to look further into your other concerns too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143979325
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143979325
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on June 29, 2021
Posted by: Samsuuuung
Expertise:Expert
I've had the phone since launch, and it has been awesome. Hands down the best phone camera there is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design upgrade!!!
on June 29, 2021
Posted by: Calvi
from Tampa, Florida
Expertise:Expert
I Love this phone, the camera is great. It has great battery life, screen, fast fingerprint sensor, speed, and pretty much everything I could ask for. I love the back of the device not being glass. It's perfect!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy S21 phone
on September 4, 2021
Posted by: cap41
from Boston, MA
Expertise:Expert
[This review was collected as part of a promotion.] I have always been a Samsung user -- always. My phones have never failed me and the S21 is awesome. Pictures are the best I have seen. I just bought the Active 2 watch and am very pleased with it. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this device
on June 29, 2021
Posted by: Anonymous
from Binghamton, NY
Expertise:Intermediate
I waited for 5 months to purchase the Galaxy s21 ultra, and have had it now for nearly 2 weeks. In the past I have owned the Galaxy Note line and always loved it, but am now blown away by all the features on this new device. I learn multiple new things about it every day and couldn't imagine using any other model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2021
Posted by: BumpyJ88
from Coralville, Iowa
Expertise:Expert
I've had my Galaxy 21+ for about 3months and this is the best phone ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice, but lacking
on September 4, 2021
Posted by: NShelvey
from Wolverine Lake, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I like the galaxy series phones. I had the S5 active, the S9, the S10, and now the S21. The 21 is a great phone, but it still is lacking. Although I would like a headphone jack, its not necessary. With the Bluetooth headphones being reasonably prices, I can live without it. The lack of a power button, well, you can set it up pretty easily. No manual or even a quick reference guide (that has USEFUL info), can be found online. The one big failure is the lack of expandable memory. My S9...I could add 128G with an SD card, which was nice. Not so with the S21...no SD card slot. That is my one and only MAJOR complaint.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US