Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Great Pictures
on June 8, 2021
Posted by: Samsung 4 life
from Las Vegas
Expertise:Intermediate
[This review was collected as part of a promotion.] I have owned this phone for 3 months and really enjoy all the features.The camera is amazing and the battery life is so much better than my previous S7 phone.Lots to still learn but really loving it so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The upgrade I was waiting for.
on June 8, 2021
Posted by: EverLdeG
from Calexico, CA.
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone in February in the pre-sale event and I was very excited to get it. I used to have a Galaxy S7 but it was all wore down, and was starting to have problems with it. I needed a new phone BADLY. So, I had to ask some favors from people I never needed before to get this phone. From asking for a credit card to asking for an address to pick my phone up. I had to get more than 3 persons moving to be able to lay my hands on this new phone and it was totally worth it. The screen is bigger, brighter and beautiful. The specs are really good and since I got this new phone, everything has been better, brighter and easier to do. My pics and videos are great, the apps run smoothier than ever and the battery charging is awesome. In just one hour I can get my battery charged from 0 to 90 percent. This is the phone I didn't know I needed. And the Cosmic Gray color is great, but the Cosmic Violet looks incredible too. It was worth the money and the time I spent on it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Samsung product
on June 8, 2021
Posted by: Unhappy S21
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] I got my S21 several months ago, I had to replace it twice so far
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Unhappy S21, thank you for sharing your experience. I understand how frustrating that must be. If you are still having issues for any reason, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143486426
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143486426
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Does What it Says on the Box
on June 8, 2021
Posted by: Jimbo
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I have had this phone since launch and I am very happy with the product. As I have come to expect from Samsung it is a solid device with great features and an even better price! If you want a phone with great screen, excellent camera, and strong performance look no further!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Robk
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had the s21 about 3 months and absolutely love it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on June 8, 2021
Posted by: Mabeline
from Cape coral fl
Expertise:Intermediate
[This review was collected as part of a promotion.] Good battery life works awesome very responsive best phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast performance, large storage
on June 8, 2021
Posted by: TBoz
from Seattle
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm pleased with the S21. The screen is large and detailed without the outside dimensions growing too large to comfortably hold and carry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: glovell
from Minneapolis
Expertise:Intermediate
[This review was collected as part of a promotion.] The best samsung phone yet, GREAT CAMERA, good battery life too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US