Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Excellent phone
on June 29, 2021
Posted by: spikeyateafrog
from Miramar, FL
We upgraded recently and I couldn't be happier with my new phone. This phone has excellent cameras to get the perfect shot. Video is also high quality. It has an enormous storage space. I highly recommend this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except...
on July 11, 2021
Posted by: MissingMusic
I HATE that it doesn't have a headphone jack... one of the reasons that I have stuck with androids is that it is was so ridiculous that iphones got rid of them. It didn't even occur to me that galaxy would decide to remove them as well. It's on me for not double checking, but I absolutely hate it. The camera is great, the phone is great, but I honestly wish I could trade it back in for my s8 just to get that headphone jack back. So inconvenient.
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My new Galaxys21 ultra
on August 6, 2021
Posted by: Anonymous
Expertise:Expert
I was happy getting a new phone. However, I am very disappointed that my Galaxy 2 watch will not sync. I loved that it worked well with my Galaxy S 20 plus phone, connected by Bluetooth. We are retired, and I can't pay for a sim card for my watch servi9ce and my phone service too! You need to make a fix for this (says unable to find connection) Love this watch and like the new phone but if I could use them together It would be heaven
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello majo, thanks for reaching out! I understand how difficult this has been for you. In order for us to look further into this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
A Quality Upgrade
on June 29, 2021
Posted by: Vrsatile
from Rock Hill, SC
Expertise:Expert
I've been using this phone since launch, and I've enjoyed the experience since. When it comes to design, the more rounder frame feels pleasant in the hand. The color (phantom gray) also compliments the elegant subtlety of its appeal. In terms of software, Samsung has made many revisions to the Samsung Experience known as One UI. With One UI 3.1, Samsung has done a great job at further unifying their devices to create a more cohesive ecosystem, where all of their devices play with each other nicely. This is experienced between the Galaxy S21 and the Galaxy Tab S7+ tablet as an example. Being able to access the last internet page (via Samsung Internet) from either device, from the other device, has come in handy. The software is also refined and works well with the 120Hz display tech, showcasing a fluid touch and response system that is effortlessly smooth. Finally, battery life has to be talked about. I've had no issues with battery lasting for most of the day, and being there when I need it. That's how I determine good or bad battery life, and the Samsung Galaxy S21 5G accomplishes that as well. One topic I saved for last is the cameras. Solid 4 camera system that captures the moments you want, and if you're more experienced in camera settings, the Pro controls for both photo and video do well at enhancing the experience that much more. I recommend the Galaxy S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Camera
on June 30, 2021
Posted by: Lj220
from Florida
Expertise:Intermediate
Bought 2 weeks ago. Love the Camera and gallery app. The ability to remaster pictures is awesome. My only complaint is I had a 6am alarm going off every day and there were no alarms set. Even the Samsung techs couldn't figure it out. So I had to factory reset. Really annoying because all my personal settings, documents and pictures/ videos did not transfer properly. Other than the one hiccup I love the phone!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone!
on September 1, 2021
Posted by: Terri
from Avon, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Was happy to upgrade. Have had this phone for about a month and very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera alone is reason to buy it
on June 30, 2021
Posted by: FinallyMe
from St. James, MO
Expertise:Beginner
I have had this phone for about 3 months. I usually only have to charge it once or twice a day. It has tons of storage and the cameras are the best I have seen. I was able to take a zoomed in picture of the moon and it wasn't blurry or distorted, and it was like it was right in front of you.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, Great camera, super fast!
on November 9, 2021
Posted by: Mike
from Fairfax VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 9 months this ago and it has been flawles!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Mike, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US