Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
4
Easy To Use
on April 12, 2022
Posted by: IDXPLNT
from TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Good phone. Solid platform and interface is very intuitive.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 12, 2022
Posted by: MrChicago
from Chicago il
Expertise:Expert
[This review was collected as part of a promotion.] One of my favorite phones ever. The design is perfect for people on the go.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my galaxy phone
on April 12, 2022
Posted by: Sweetheart
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I love samsung products. I live by this company, With good quality service's I've been with Samsung since 2014 or 2015 and will never leave. I even got my family with Samsung products. Just love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 12, 2022
Posted by: Mangaotaku16
Expertise:Expert
[This review was collected as part of a promotion.] I traded my last phone in for this one, and I thought it would be about the same, it's not. The camera and other features are much better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life stinks
on April 12, 2022
Posted by: Samsungchick
from Kansas City, MO
Expertise:Expert
[This review was collected as part of a promotion.] I've had this great phone for year now, always liked the galaxy phone series, but the battery life on this phone stinks. Please improve it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Samsungchick,
Thank you for getting in touch about this and for purchasing the Galaxy S21 5G. We sincerely apologize for your recent experience, as the battery life on your device is poor. I know how essential it is to have your device working properly without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link below to an article about Refresh Rate Options:
https://www.samsung.com/us/support/answer/ANS00086005/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407791
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Camera wins every time
on April 12, 2022
Posted by: Caerwyn
from Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I love taking pictures and can't lug around huge professional cameras plus extra equipment. The Samsung galaxies win every time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had and the camera is awesome
on April 12, 2022
Posted by: Fletcha
from Middletown Ny
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had this phone aboutb6 months now and I'm so glad I went for the upgrade. Super fast processing speed and great screen quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid phone great camera.
on April 12, 2022
Posted by: Jakebplay78
from Arkansas
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded from note 9. Wanted a smaller phone but still with high-end camera. Only wish battery lasted longer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US