Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
2
Decent camera
on January 18, 2022
Posted by: April
from Texas
That's the only thing I can say about it. I miss the memory card spot. I had to factory reset it and I lost all of my files because I can't find the backup I did
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 19, 2022
Hello April, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product.
^Elizabeth
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE my new phone!
on January 22, 2022
Posted by: Beffy
from Campbellsville, KY
Expertise:Intermediate
So I upgraded from the Samsung Galaxy S9 to the Samsung Galaxy S21, I've had it for a couple weeks now & I have no complaints. It runs alot smoother, the camera quality & battery life is much better too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy S21 is unable to connect to Android Auto
on January 26, 2022
Posted by: EricH
from Florida
Expertise:Intermediate
When I first purchased my phone it connected to my Honda CRV through Android Auto. After installing the latest software update, G998USQS4BULC, it is unable to connect. Searching the web, I'm seeing that this is a know issue experienced by many users. Thinking about switching to another phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 26, 2022
Hello EricH, thank you for reaching out. I understand how frustrating this must be for you. We would be more than happy to look into this matter further. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115528
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115528
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Don't do it, the camera isn't worth it!
on January 27, 2022
Posted by: Kime
from Asheville
Expertise:Intermediate
I traded my S20+ which I loved and 100% regret my decision. Since the switch at biggest issue is the battery life is pathetic! It's 4pm and I'm at 29%. By the time I'm done typing I'm sure it will be 27%. My s20+ would last all day with battery to spare. I've tried all the tricks to no avail. Once I started looking up the problem I was shocked at how prevalent the problem is.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Kime, thank you for reaching out. I understand how important it is to have a long lasting battery. I know you have done some troubleshooting already, but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144121563
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144121563
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is flaky compared to my 9 plus.
on January 29, 2022
Posted by: IT guy
from Kingston, Pa
Expertise:Expert
My biggest complaints are, this the fist phone that came without earbuds and I have to constantly kill apps and reload them because they will not refresh their content. Once again, no ear buds, ugh!!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 31, 2022
Hello IT guy, thanks for reaching out. I understand how frustrating this must be. We would be more than happy to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144130337
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144130337
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet !
on January 29, 2022
Posted by: Mack
from CODY, WY
Expertise:Expert
I bought a refurbished S20-Plus a few months ago, and it was OK, but it had a few issues with my work place and I wasn't satisfied. Now that the S22 series is here, Samsung has some really great deals on the S21 series phones. I traded in the S20-Plus for an S21-Ultra and it is WAY better than the S20-Plus. I couldn't be happier. As a photographer, I'm really jazzed about the S21-Ultra's cameras, which are light years ahead of the S20-Plus. If Samsung still has S21-Ultras in stock, I highly recommend that you buy one asap.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 1, 2022
Hello Mack, Samsung is happy to have you as a satisfied customer! Thanks for the 5 stars. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
No SD card slot
on February 24, 2022
Posted by: BPow
from Virginia
Expertise:Intermediate
Got this 2 months ago. The phone is good but it is a disappointment that Samsung did away with the SD card slot again & also it doesn't come with a charger. This is very disappointing & one of the best things about Samsung phones. If they continue the iPhone direction, I guess you might as well get an iPhone. Also unless I over looked it there is no way to change camera resolution in camera settings. Only way I've find is after the fact when editing a photo.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great except for the Fingerprint
on February 28, 2022
Posted by: Samsung user
from California
Expertise:Intermediate
I finally turned the biometrics off. Tired of it not reading my print if my hands are cold, dry, or whenever it decides it doesn't like it anymore. Never had any problems with the s9 sensor. Putting the sensor in the middle of the dang screen is the dumbest thing I've ever seen or used.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US