Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
3
Disappointed
on January 9, 2022
Posted by: Wolffang1396
from NEW JERSEY
Expertise:Expert
I've switched from apple to Samsung in 2017 and loved it. But I just upgraded to S21 5G and I was very disappointed to find out after i brought it home that itnhas no memery card slot on top of not being able to use my aux cable in my car anymore.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 10, 2022
Hello Wolffang1396, appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
This just isn't it. Disappointing.
on January 10, 2022
Posted by: Aleea
from Pa
Expertise:Intermediate
I went from a note 9 to the s21 ultra thinking I was getting a game changing phone and to say I am disappointed is putting it mildly. You not only lose the auxiliary port option, you lose the s-pen, you lose several other key features of the note which I thought I wouldn't miss, but I do. Those aside, what I really bought this phone for was the camera. I thought I was going to get a phone with a top of the line camera that took clear, beautiful photos especially at a distance. This phone falls short every time. I wish I had never spent the money to upgrade, because it was a total downgrade. The photos always come out grainy. It doesn't matter if it's during the day, or at night, or sunny or cloudy, inside or outside, people, places or things, it is always a subpar photo that you can clearly see is grainy. Most of the photos of people that I've taken are overexposed which can be adjusted but they are really lackluster in comparison to the standard settings on older note phones. I wanted to love it and I was really excited about it since I've been a samsung user for about 12 years, but going forward I think I might go ahead and step out of my comfort zone and try another brand.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 11, 2022
Hello Aleea, thank you for bringing this to our attention. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001424/) to an article that will help you troubleshoot photos. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144066084
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144066084
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 14, 2022
Posted by: Hate this phone
from California
Expertise:Intermediate
For the price of this phone, you would think it would perform better. The first problem is that it will automatically install updates rather you want them or not. The major problem is receiving images through text messages/MMS. They will NOT download. I thought it was just my phone but after a Google search, this appear to be a common problem. I had much less problems with my 4G Samsung 7. Very frustrating problem!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 14, 2022
Hey there, thank you for reaching out. I understand how frustrating this must be for you. We would definitely like to look further into your concerns for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144078220
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144078220
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Won't be fooled again
on January 14, 2022
Posted by: Hayes this purchase
from Fairbank alaska
Expertise:Expert
Let me buy another one of these if they can't continue to leave out the SD upgrade option. Had I known I would not have ordered one I might as well have bought an Apple phone
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 18, 2022
Hey there, thank you for sharing your experience with us. I understand how it can feel when expectations don't quite meet. We would be more than happy to answer any questions or concerns for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144088389
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144088389
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
These reviews are hilarious
on January 14, 2022
Posted by: ORandle
from Chicago, IL
Expertise:Expert
Clearly the best phone I've ever owned and I've had them all....early Samsung, iPhones, HTC, Treo's, the works. I came back to Samsung starting with the S10 because it was simply the best. The S21 Ultra is light years ahead of even that. Build, Quality, Performance, Design, Storage, EVERYTHING. I have 1000's of photos and over 2000 songs on this phone. The performance and camera are impeccable. I don't understand the bad reviews......#SAMSUNGFORLIFE
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The worst Samsung I've ever had
on January 15, 2022
Posted by: Jeff
from San Francisco
Expertise:Expert
Two months after I buy this phone had an update, after that is being the worst Samsung ever! I had since Galaxy 6, Note9, Note 10, and now this Galaxy S21 Ultra, that I was waiting to be the best, it's slow, the touch screen is terrible all the time I type wrong! To make this review is a pain, really, the camera when you open is leg all the time, it's really the worst Samsung ever! A lot of app is not working good! Its really the worst! And I love Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 18, 2022
Hello Jeff, thank you for bringing this to our attention. If I were in your position, I would be upset too. Here is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144089276
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144089276
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps re-sending texts
on January 18, 2022
Posted by: Destiny
from Lubbock, tx
I did my first update. Now, every time I restart my phone, or just randomly....it will resend texts to me. 80 to 100 texts at a time. One time it re-sent a text to some one else.
No, I would not recommend this to a friend.
Performance
1
Written by a customer while visiting Samsung US
Customer Rating
3
Worse than the s10
on January 18, 2022
Posted by: Ajens
from Lancaster, pa
Expertise:Intermediate
Have had this phone for 4 months now- 128gb. Just transferring everything from my s10 I already was over 100gb and there is no ability to add removable storage which is why I always went with Android phones. So I'm maxed out on storage to start. The battery life is terrible. The 10 would last me 2 full days for the whole first year. This phone with medium-heavy use does not even last me 1 day. Need to charge once, sometimes twice a day off the bat. I was hoping that was just this phone but I've searched reviews and they all say the same. Lastly, no headphone jack which forces you to purchase wireless headphones from a company that doesn't make anything that can compare in quality to the iPhone airpods. Other than those points it's basically the same galaxy. Very disappointed in the downgrades.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 19, 2022
Hello Ajens, thank you for taking the time to leave this review. I understand how disappointing this has been for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG00000151/#low-storage-space-error-appears-on-samsung-phone) to an article that will help you troubleshoot low storage space. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092637
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092637
^Elizabeth
Written by a customer while visiting Samsung US