Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
3
Phones fine but no charger
on November 15, 2021
Posted by: Nico
from Nj
Expertise:Intermediate
The phone works as you should expect it to, but it's pretty hard to use when Samsung was too cheep to include a charging block with it. Otherwise I would've considered giving it 4 stars
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 16, 2021
Hello Nico, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 is the Best Phone I've Ever Owned
on November 22, 2021
Posted by: Mike G
Expertise:Expert
The Galaxy S8 and now the amazing S21 have made me a dedicated Samsung fan. I've used a variety of phones over the years (including an older iPhone) and always remained on the lookout for something better. Not anymore. Now I only have eyes for my Galaxy S21.
The S21 is powerful, thin and light with the world's best display and packed full of features for typical and power users. Reliability, performance, and battery life remain excellent after one year. Even though I'm using macOS now, I have no interest in getting an iPhone. Despite giving up some benefits of remaining in one ecosystem, I still prefer the Galaxy S21 with OneUI over iPhone with its ugly notch. I also feel the Galaxy line is a better value —especially now that Samsung offers three years of Android/OneUI updates.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It's the worst phone, I regret my purchase .
on November 25, 2021
Posted by: Robbed again
from Usa
Expertise:Expert
The worst!!! only good for taking pictures. Not user friendly at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 26, 2021
Hey there, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Advise: Buy a used S10+ instead!
on November 26, 2021
Posted by: Dr Detroit
from The motor city, MI
Expertise:Intermediate
I'm a loyal Samsung customer however the latest phone is a big disappointment. No SDcard? No phone jack? No MST? The S21 is a big step backward.
Features
1
Performance
3
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 29, 2021
Hello Dr Detroit, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Quick and reliable
on November 29, 2021
Posted by: Anna
from North Carolina
Expertise:Intermediate
I love my Samsung Galaxy S21. It is extremely fast and intuitive as well as a user-friendly interface. It is also rare to now have a home screen permanently on display which I love on this phone so I can easily access its elements.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 18, 2022
Hello Anna, we're happy to hear you love this phone! Thanks for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Is Laser Focus Visible to those being photographed
on November 30, 2021
Posted by: ATXDan
from Austin, TX
I understand there is a laser for focusing in the Galaxy S21 Ultra. Is it always used, and is it at all visible to those being photographed?? Does daylight or low light make a difference if it is visible?? Many thanks in advance.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
S21-5G Average smartphone
on December 2, 2021
Posted by: Ricky Tok
from New York
Expertise:Intermediate
It is a good phone with better performance than S20. However, the S21 lacks a SD card slot, has 8GB memory rather than 12GB, a downgraded display, no earphone jack, and difficult or impossible to obtain a S21-5G with 256GB storage from T-Mobile. If you have S10, Pixel 5 or a functionable S20 FE, skip the S21 upgrade and wait for the S22 release.
I would recommend this to a friend!
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 3, 2021
Hello Ricky Tok, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Really great phone!
on December 25, 2021
Posted by: TMR1
from Fayetteville, AR
Expertise:Intermediate
I love this phone. It's probably the best phone I've ever had. It is very quick and responsive. The display is clear and colorful. My only complaint would be that it could be a bit lighter to hold (yes, I know I could have gotten a lighter phone). I have been a Samsung customer for 10+ years and I don't see that changing.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US