Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6 out of 5
4.6
(3,065 Reviews)
Open Ratings Snapshot
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product. 
(
2,747 out of 2,929
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5 out of 5
5
Love it!
on June 8, 2021
Posted by: kpoppie4
from Amawalk, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had it for a while now and it's my favorite phone I've ever had! I'd definitely recommend it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Current OS. Great battery life. Great features.
on June 8, 2021
Posted by: Anonymous
from Fruitland, ID
Expertise:Expert
[This review was collected as part of a promotion.] I was looking to replace an LG handset at the start of the year. LG was getting out of cell phones, so I looked elsewhere. I wanted a phone that had current OS, and would keep it updated. Mostly for security reasons. I wanted a phone not bigger than 6.0". I also wanted it to be waterproof. I had a couple of choices, and landed on the S21.
I am very happy with the purchase. Phone has great performance. Jumping between and launching apps is fast. Screen is bright and clear. Battery life is exceptional. I can usually go two of three days on a charge. OS has been updated several times already. I have also tested to ensure it is waterproof. It even pops up a warning when it detects water in the charging port. Overall very satisfied.
I have heard of issues with build quality on Samsung phones in the past, but have not seen any with this device.
Well done Samsung. Thanks You.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Real Powerhouse
on June 8, 2021
Posted by: Anonymous
from Delavan, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone is incredible. It exceeded expectations and was purchased at a fair price. I love it. It takes everything I throw at it in a given day and more. All with plenty of battery life left. I'm sticking with Samsung for life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome features
on June 8, 2021
Posted by: Shoe gal
from PA
[This review was collected as part of a promotion.] I'm so happy I stayed with the Samsung galaxy it's my favorite
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice device
on June 8, 2021
Posted by: NOTABLOGGER
from Madison, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] Very nice device, good cameras, functionality, nice display. Only minus is battary if to compare it with an Iphone. Battery life could be a liittle bit better for this proce
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Speedy upgrade with more storage!
on June 8, 2021
Posted by: RAM7007
from Brenham Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] So far I'm fairly happy with the Galaxy s21. I am missing the headphone port & the expandable SD card storage. With an older model car the lack of a headphone port is huge for now not being able to connect via an auxiliary cable. I do like the bigger base phone storage but it is still limiting. The phone has gotten warm a few times while doing updates but overall I'm happy with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great camera and lenses!
on June 8, 2021
Posted by: Mizzie
from FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I love everything about this phone. I still am finding new features and this is my 3rd Galaxy phone.
One feature I have not found is a way to personalize ringtones to my contacts.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great speed
on June 8, 2021
Posted by: Royboy
from Algonquin Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] Phone has a lot of nice new features battery not much different than galaxy S10
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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