Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Fantastic Upgrade
on June 8, 2021
Posted by: Mantequillas
from Phoenix, AZ
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone in March and have been very satisfied with the device overall. It is a vast improvement from the s10 in both quality and functionality. The S21 has shown me how versatile Samsung's flagship phones are.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really nice lovely phone
on June 8, 2021
Posted by: Lisy
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone fast has a good amount of space and the screen is nice. Highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Just ok
on June 8, 2021
Posted by: Nycourtclerk
from Staten Island, New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Traded up from Note 10. Not much difference, and no stylus
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Nycourtclerk, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Good, but not great.
on June 8, 2021
Posted by: Nate
from Richmond, VA
Expertise:Expert
[This review was collected as part of a promotion.] I am a few weeks into my ownership of the S21, which has been solid and responsive, when I can access it. With COVID and mask wearing becoming commonplace, facial recognition as a means of authentication has become difficult. The fingerprint reader does not work well in low light, and will not work unless you align your finger exactly the right way without any physical indicators to guide the alignment. Say what you will about rear fingerprint readers, they were a much more reliable means of authentication. If Samsung could add a rear fingerprint reader and ditch the behind the screen reader they would have a much more reliable product.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Kista
from Grafton, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched 3 phones from Galaxy S9 to the S21 on May 1st. Great decision everyone is very happy. Only complaint is no SD card slot or headphone jack. Very easy to navigate.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving the features
on June 8, 2021
Posted by: Law2
from Corpus christi
Expertise:Intermediate
[This review was collected as part of a promotion.] Upgraded to the S21 from the S20, and absolutely loving all the added features! Including but not limited to the new camera! Does an amazing job!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very quick, great phone
on June 8, 2021
Posted by: Mike101
from Brooklyn NY
Expertise:Intermediate
[This review was collected as part of a promotion.] Met all my expectations when upgrading from s10, very satisfied with all aspects of the phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great device
on June 8, 2021
Posted by: Sabeeh
from Dallas
Expertise:Expert
[This review was collected as part of a promotion.] I bought few weeks back, works very good, great quality product
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US