Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
5
Great Phone!
on September 1, 2021
Posted by: Mynica
from Hebron KY
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago when I dropped and broke my S9. SO glad I went with this S21. It takes great photos and it's a really nice phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features!
on September 1, 2021
Posted by: Laura_LovingLife
from Twin Cities
Expertise:Intermediate
[This review was collected as part of a promotion.] I've have the S21 for a few months now and I am happy with it. The first one did malfunction and I had to exchange it for a new one. However, I believe I was sent a refurbished phone which makes me upset.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Skowski62
from Los Angeles, CA
Expertise:Expert
[This review was collected as part of a promotion.] My wife and I have had ours for about 2 months now. We love it! No complaints
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Expected more
on September 1, 2021
Posted by: CCjr
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Had it for a few months not much better than old S8+
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy S21
on September 1, 2021
Posted by: raypriy
from Madison, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the phone in April 2021 and I have never been happier! It has made me more addictive to keep looking at my phone often but on the brighter side, I love the look, the matte finish and the non-shiny screen. Since the screen is also broad, I love reading my newspapers/books on it from time to time. The battery life is also great and lasts up to several hours without charging.
I am not regular with upgrading my phones and the one thing I see with my Galaxy S21 is that I won't upgrade it very soon and it will stay with me for a long time!
I am not regular with upgrading my phones and the one thing I see with my Galaxy S21 is that I won't upgrade it very soon and it will stay with me for a long time!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on September 1, 2021
Posted by: Will_M
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for like half a year and I have not been disappointed. It works great and love the fact the camera can see better tha my eyes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Galaxy for the win!
on September 1, 2021
Posted by: UberMaus
from San Francisco
Expertise:Intermediate
[This review was collected as part of a promotion.] The S21 is mostly what I expected and why I've such with the Galaxy for years. Transferring from one Galaxy to the next was not easy but I don't think that will ever get easier.
Pros: user friendly, fast processor for editing and multitasking, and they got rid of the Bixby button (combining it with the lower button), and the camera updates are great - wide angle on both ends makes a world of difference.
Cons: the phone is too big. Why can't they just stay the same size as the 7 or 8? I don't like having to use 2 hands to effectively use the phone. Also, the home button is only on when the screen is unlocked - wish I didn't have to pick up the phone (to press the power button) in order to unlock the screen.
Pros: user friendly, fast processor for editing and multitasking, and they got rid of the Bixby button (combining it with the lower button), and the camera updates are great - wide angle on both ends makes a world of difference.
Cons: the phone is too big. Why can't they just stay the same size as the 7 or 8? I don't like having to use 2 hands to effectively use the phone. Also, the home button is only on when the screen is unlocked - wish I didn't have to pick up the phone (to press the power button) in order to unlock the screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Drops calls
on September 1, 2021
Posted by: Wosiewee
from Barnhart Missouri
Expertise:Intermediate
[This review was collected as part of a promotion.] Not at all happy with my new phone drops calls all the time text messages can't be sent. While driving done the highway i can't make a call BUT my husband sitting next to me with his A-21 without an issue how can this be?
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 28, 2021
Hello Wosiewee, thank you for reaching out. I understand how hard this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the signal. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143745215
^Elizabeth
Written by a customer while visiting Samsung US