Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
3
Nice phone
on August 5, 2021
Posted by: Sable
Expertise:Intermediate
So had this phone for a week now, it's basically just an upgraded model which is nice but no headphone jack, doesn't come with a charger but instead a c to c cable which does nothing for me at all, and you have the buy everything separate. I'm a huge samsung fan from phones to TV and even kitchen appliances bit honestly I'm really disappointed this time. Nice camera but I have a regular camera on my phone I need things like headphoen jack and a working cable if I'm paying for the phone. I miss my s10 now. And an upgraded phone does not mean the screen needs to be huge thats what tablets are for.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 6, 2021
Hello Sable, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Lemon
on August 9, 2021
Posted by: Corin
from Ma
This phone keeps restarting and I have mailed it in once to Samsung to fix and it is still doing this. This phone is such an inconvenience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 10, 2021
Hello Corin, thank you for bringing this to our attention. We apologize for how inconvenient this experience has been. I understand how this must feel. We would like to look into this further for you. Since you have already sent your phone in for service once, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143591470
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Face ID not nearly as good as iPhone
on August 12, 2021
Posted by: Homeyd77
from Corning, New York
Expertise:Intermediate
I have been buying Samsung phones for a long while and will continue to even though it has shortfalls. One common complaint is if I send texts to iPhone users, my messages don't always go through. The second frustration is the Face ID to unlock the phone. It fails a lot whereas the iPhone does a much better job of recognizing my face. Probably because Samsung only takes a straight on face shot; in comparison to the iPhone that has you rotate the phone around your face, providing multiple angles for recognition.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 12, 2021
Hello Homeyd77, thank you for sharing your experience. I see where you're coming from. In order for us to look into these issues further for you, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Dismal on feature removal.
on August 12, 2021
Posted by: Pepper
from Usa
Expertise:Intermediate
I needed to upgrade my phone. Sadly sluggishness. battery drain, loss of SD card and removal of the headphone port mean I lose my music player. My work does not allow Bluetooth.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 13, 2021
Hello Pepper, thank you for sharing your experience with this phone. I can see that this is very important to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01201462/) to an article that will help you learn more about your phone's battery draining quickly on 5G service. In order for us to look into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143601640
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
i don't like it.
on August 13, 2021
Posted by: why not
It's heavy. It doesn't have light notification. It's just not better than other previous models.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 17, 2021
Hello why not, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Still No LED Light = :(
on August 15, 2021
Posted by: starfruit
from Richmond, VA
Expertise:Intermediate
Please bring back the LED light in the next model! The camera AOD light feature isn't visible enough. I used to buy Galaxy models explicitly for the LED light; I don't see a reason to stay with Samsung without it.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello starfruit, thank you for sharing your experience. We are always looking for ways to improve our products and reviews like this help us understand what we can do to achieve that goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Slight upgrade/down grade
on August 25, 2021
Posted by: Purrungas
from Ontario, California
Expertise:Intermediate
Trade in for my S10e and aside for the size difference and the camera lens, there's Not much, as mentioned, SD card slot was taken away but Not a deal breaker, display finger print is better than on the side, buttons all moved to the right side, it is better, charging port" should be magnetic cord instead of USB c, it wears out very quickly for a phone this expensive that is unacceptable
Over all is a top of the line cell phone with needed improvements
Over all is a top of the line cell phone with needed improvements
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
No Power adaptor supplied
on August 28, 2021
Posted by: Moo Boo
from GR, MI
Upgraded from an S6 to the S21. Power cords do not match up. Not Happy an adaptor was not included with purchase. Can't even charge or use my new phone and had to fight with my carrier to get service back to my old phone. How CHEAP is that! Why or What is the reason of not supplying a new adaptor? EXTREMELY DISAPPOINTED so far. Can't actually review a phone that I can not use!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Moo Boo, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US