Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
4
Looks like the best feature
on May 3, 2021
Posted by: Greenthume2
from Sylacauga Alabama 35150
Expertise:Beginner
I've been wanting one of them and here it is I got the opportunity to get one thank God for Samsung and all their intelligence that people very good people
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello Greenthume2, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best features
on May 4, 2021
Posted by: Happy 213
from San Diego
Expertise:Beginner
I bought this a few months ago best thing I ever did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Samsung is happy to have you as a satisfied customer, Happy 213. Thanks for the 5 stars! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly and amazing quality
on May 12, 2021
Posted by: FayrKennett
from Oakland, CA
Expertise:Expert
I've had the S7 since it came out, and have had no desire to change. That phone was the best, most reliable phone I've had in years. Therefore, when I upgraded, I wanted to keep it for backup. The cost of the 21 allowed for that to be fiscally possible.
Other than the cost, the device itself is amazing. Very light and slim, so not too bulky for small hands. Sound and image quality is phenomenal as well.
The one thing I'd like to point out is that you will want to redo saved fingerprints after putting a screen protector on, as it makes the old ones invalid. Not terrible, so long as you are aware. It can be a bit iffy even after that, too, so be patient or use a different method..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello FayrKennett, it is great to hear from you! Happy to hear you are enjoying the S21 and thanks for a wonderful tip for other S21 users. We appreciate you being part of the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Upgraded from S9+, wasted money
on May 19, 2021
Posted by: Alllex
Expertise:Expert
Upgraded from my 3 years old S9+ just to find out that S21 is at best at par with the three years old model and in some aspects even worse than it.
The phone is not faster or more responsive, the screen at least at par with S9+ in real life usage, fingerprint sensor is simply terrible (always multiple attempts to unlock), the camera is laggy (probably due to more smart features that cpu isn't capable of handling in real time).
Ok phone if you consider a new purchase, but you'll waste money if upgrade from anything newer than S8.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 19, 2021
Hello Alllex, thank you for reaching out. We understand how this must feel. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143324080
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143324080
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Pathetic phone
on May 19, 2021
Posted by: Himanshu
from CT, USA
Expertise:Intermediate
S21 5G device is worst Samsung device for a life long supporter of Samsung. Its a downgrade from S7 edge that I used successfully for 5 years without issues. Random restarts. Fingerprint recognition doesn't work always. Only camera is good. Battery performance is degrading too.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 20, 2021
Hello Himanshu, thank you for reaching out. I can see why you're so upset. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143328637
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No Charger or head phones!
on May 25, 2021
Posted by: Samb
from Texas
Expertise:Expert
You literally get a box and phone! That's it!! How sad is it
that a billion dollar company takes advantage of their loyal customers.
that a billion dollar company takes advantage of their loyal customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 25, 2021
Hello Samb, thank you for reaching out! We can see that this is very important to you. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Seriously amazing!
on June 4, 2021
Posted by: Fab_12
from Dallas
Expertise:Intermediate
The camera is fantastic. The design is top-notch, great quality. I receive compliments on it all the time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pictures
on June 8, 2021
Posted by: Samantha
from Nixa, Missouri
[This review was collected as part of a promotion.] Compared to my boyfriend's Apple devices this thing soars! Great clarity and beautiful picture quality with pring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US