Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Average customer rating
4.6
(3,065 Reviews)
Rating breakdown 3,065 reviews
5 Stars
2,249
4 Stars
590
3 Stars
126
2 Stars
43
1 Star
57
94%of customers recommend this product.
(
2,747 out of
2,929)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Violet
Customer Rating
1
The S21 Camera Is Hurting My Sales
on November 8, 2021
Posted by: The Peddler Inc
from Abingdon, MD
Expertise:Intermediate
I use my phone to run my business and make a living. I upgraded from an S7. It took beautiful shots of my products and I had no complaints. After trying all of the camera settings it appears the S21 is incapable of taking a decent close up shot. I have no choice but to change phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 9, 2021
Hello The Peddler Inc, thank you for reaching out to us. I understand how important this is for your business. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001424/) to an article that will help you troubleshoot photos. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143867543
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143867543
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Down Grade
on December 4, 2021
Posted by: Mac F
from Michigan
Expertise:Intermediate
I "Down-Graded" to this phone frome the Galaxy S9. This phone is lacking in so many areas compared to my old phone, from no sd card slot, no headphone jack, no notification lights on the top, a big bully camera taking an entire corner of the phone, and very few system settings and customizability compared to my S9.
The only thing better about this phone is the battery, sound, and higher picture and camer quality.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
I'm disappointed, after having the S9 for so long, I figured the newer models would have improved.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 6, 2021
Hello Mac F, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I ever had
on December 9, 2021
Posted by: Sela
from MD
My S9 was better than this garbage. The 5G network is bad, everything closes and disappear while using my phone. No upgrade than the size from S9
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 9, 2021
Hello Sela, thank you for reaching out. If I were in your position, I would be upset too. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964136
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964136
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome future's nice and good for work and fun
on August 3, 2021
Posted by: A20 pug
from Dc
Expertise:Expert
I bought my first samsung in 1999 since then am a very big fan I looove samsung specially the A20s the very very best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello A20 pug, that's excellent news! Thank you for being the best part about Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Owned
on September 4, 2021
Posted by: Thatsjustrich
from Milford, New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone around February of 2021 and have throughly enjoyed using it. The AI is up to standard with all other phones on the current market, and is lightning fast. I love that I can choose to uninstall unwanted/unused apps with a simple click and hold rather than a more complicated process. Overall, this phone has cemented that I will not only stick with android, but with Galaxy Devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet!
on March 25, 2022
Posted by: Jenreview2go
from Adrian, Georgia
Expertise:Expert
[This review was collected as part of a promotion.] I'm beyond ecstatic with this phone. The features it has compared to its predecessor are top notch. Once again the Samsung lineup has outdone itself for this upgrade. The camera has incredible new features and more rich details when taking wide angle, nightography, and pro mode. Loving the new director view as well! *great plus for vloggers* The refresh rate, and just overall genuine smoothness of the OS had me from its release. I would 100% recommend the S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Have you seen this camera??!!
on April 29, 2021
Posted by: Summerseings
from HOUSTON
Expertise:Expert
As a Mom I only want the best quality photos. This phone Is a game changer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Hipped
on May 3, 2021
Posted by: Temper
from California
Expertise:Intermediate
I bought this Galaxy s9 3 years and can't wait to be able to afford it's upgrade i hope soon Ill be able to purchase it because im going nuts lol... You guys should try it out if you can buy it...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US