Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Cream
Average customer rating
4.2
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
15
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
3
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 512GB (Unlocked) - Cream
Customer Rating
1
Phone Restart 6-10 times daily
on September 24, 2023
Posted by: Unhappy23ultra
S23 Utra, Phone does many things that cause websites to have errors. Videos play @ 2x speed, games quit responding. I was told to do a factory reset. I did and everything had to be re-registered or passwords set. A lot of hassle and time to get everything working again. Then it did it all again. I have to restart my S23 ultra 6 -10 times a day.
Response from Samsung USBy Debra, Social Commerce, September 26, 2023
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the most recent version. A link below has been provided for you that contains your device's software update. Without having more details available regarding what you are experiencing with your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the most recent version. A link below has been provided for you that contains your device's software update. Without having more details available regarding what you are experiencing with your device and without being able to ask you any follow up questions, I recommend reaching out to Samsung Support for further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on September 29, 2023
Posted by: Chris
from Michigan
I upgraded from the note 10 to the s23 ultra not much of a difference but the camera is sick I absolutely love it its the best camera I've had.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great.
on December 5, 2023
Posted by: Srpikachuu
Cracked easy, too fragile for the amount you'll pay.
Response from Samsung USBy Social Commerce, December 5, 2023
Good day Srpikachuu,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it this device being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating? Pretty awesome, right? Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to help protect your investment. Samsung Care+ is fantastic for those unexpected situations in life that we sometimes find ourselves in, like forgetting your phone in the seat of your Uber, having your phone stolen from your car's cup holder, taking an impromptu dip in the ocean with your phone in your pocket, to dropping your phone and shattering your screen while bringing in your groceries. We even have over 700 authorized repair locations available nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Our partners at UbreakIfix are also available to assist you with your repair needs, linked below. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. We're always here to help you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy S23 Ultra has the next generation in glass protection with Corning Gorilla Glass Victus 2 and an Armor Aluminum Frame which aids it this device being water resistant in up to 1.5 meters of freshwater for up to 30 minutes based on an IP68 rating? Pretty awesome, right? Were you aware that we also offer Samsung Care+ that can be added to your eligible devices to help protect your investment. Samsung Care+ is fantastic for those unexpected situations in life that we sometimes find ourselves in, like forgetting your phone in the seat of your Uber, having your phone stolen from your car's cup holder, taking an impromptu dip in the ocean with your phone in your pocket, to dropping your phone and shattering your screen while bringing in your groceries. We even have over 700 authorized repair locations available nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! Our partners at UbreakIfix are also available to assist you with your repair needs, linked below. Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. We're always here to help you in every way that we can! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible for traveling... missing extra sim & sd !
on June 3, 2023
Posted by: Bobmoss75
from California
Expertise:Expert
I miss the sd card, and duel sim...
Hopefully samsung brings back the features we love!
It's difficult to travel overseas without a second sim, or limited storage for all your pictures!
Hopefully samsung brings back the features we love!
It's difficult to travel overseas without a second sim, or limited storage for all your pictures!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hey there Bobmoss75, thank you for sharing your thoughts with us on your Samsung Galaxy S23 Ultra. We completely understand wanting to be able to take pictures of all of your adventurs and have the ease of travelling anywhere in the world. With regards to the SIM capabilities of your device, we would recommend reaching out to your carrier to see what options may be available. We can also help you explore digital storage options to help expand the capacity of your device so you never have to choose between your memories and the functionality of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 29, 2023
Posted by: Nana
from Berwick pa
Expertise:Intermediate
I got this 2 weeks ago and so far so good ! Love samsung!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S23 ULTRA
on July 15, 2023
Posted by: Jpgwild
from Worcester Massachusetts
Expertise:Intermediate
It works as a phone should it does its think but the battery doesn't last as long as it should under alot of daily use
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 5, 2024
Hi Jpgwild! We're excited to hear from you and appreciate your thoughts on the Galaxy S23 Ultra! The S23 Ultra allows you to experience the power of our intelligent 5000mAh battery, designed to keep you in the game longer. With its exceptional endurance, this battery lets you conquer boss battles and stream your favorite content late into the night without missing a beat. Elevate your mobile experience with the S23 Ultra, where performance meets power! If you are experiencing shortened battery life on your phone, we recommend checking out the links attached for options that should help you increase your phone's battery life. Samsung also offers a 12-month limited warranty for manufacturer defects and provides the option to add Samsung Care+ for eligible devices. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Camera is not as impressive as it's made out to be
on August 12, 2023
Posted by: Florigonian
from Eugene, Oregon
Expertise:Intermediate
I've had my Samsung Galaxy s23 Ultra almost since when they first came out. I switched from my Samsung Galaxy Note 20 Ultra. And I don't know what it is but every time I go to use my S Pen on my 23 Ultra it says that no pen is recognized so I kind of feel like I'm possibly missing out on part of what my phone has to offer. Secondly, I really am not impressed with the camera any of them on this s23 Ultra they all seem not up to par or even close to how Samsung has portrayed them to be. Most of my pictures are blurry and definitely aren't as sharp and pristine and nice as I would like them to be I can't get any of my pictures to look like what I was taking a picture of meaning when I take a picture of a rainbow the picture isn't even half as a beautiful as the real rainbow is colors aren't as vibrant definition isn't great at all or good. Really all in all I am just not impressed with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Hello Florigonian,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. Did you know that you can take breathtaking Astro photos without any special equipment. Simply tap the constellation icon in the upper right corner of Expert RAW, point your camera to the night sky and shoot with up to 10 minutes of exposure. AI segmentation then boosts the clarity to bring out the clarity of the moon and stars. You made a great choice choosing the Galaxy S23 Ultra! When you have the opportunity, check out the article titled, "The best camera features on your Galaxy S23" for some great tips and tricks for those incredible camera functions that the Galaxy S23 Ultra has to offer you! I have linked it below for your easy access. I also linked your device's user manual, just in case you want to customize the settings of your camera to unlock the inner photographer within. If you would like further assistance after reviewing the resources provided, feel free to contact Samsung Support at your earliest convenience. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. Did you know that you can take breathtaking Astro photos without any special equipment. Simply tap the constellation icon in the upper right corner of Expert RAW, point your camera to the night sky and shoot with up to 10 minutes of exposure. AI segmentation then boosts the clarity to bring out the clarity of the moon and stars. You made a great choice choosing the Galaxy S23 Ultra! When you have the opportunity, check out the article titled, "The best camera features on your Galaxy S23" for some great tips and tricks for those incredible camera functions that the Galaxy S23 Ultra has to offer you! I have linked it below for your easy access. I also linked your device's user manual, just in case you want to customize the settings of your camera to unlock the inner photographer within. If you would like further assistance after reviewing the resources provided, feel free to contact Samsung Support at your earliest convenience. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 12, 2023
Posted by: Queen B
I want one for my husband for his birthday what is the best price
Written by a customer while visiting Samsung US