Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,748 Reviews)
Rating breakdown 3,748 reviews
5 Stars
2,879
4 Stars
704
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
5
Nothing wrong with it.
on August 28, 2024
Posted by: Banning
[This review was collected as part of a promotion.] The camera is awesome. The screen is large and clear. The battery lasts all day. The processor is snappy and never gets bogged down. It's very durable compared to my previous Samsungs. Galaxy AI is intriguing and the Wallet is so easy to pay with on my phone or Galaxy 3 watch. This really is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT QUALITY
on September 1, 2024
Posted by: Samsungqueen
[This review was collected as part of a promotion.] Love my galaxy s23 fe. Takes great pictures & videos. Galaxy Ai is on point. Charging is a little slow but it runs great. The price is affordable if your on a tight budget. Sound is very loud so great for those who have bad hearing. Screen size is big & great lighting. The phone isn't slow. Samsung is the way to go. Connects to a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A flawed phone
on May 20, 2025
Posted by: Shar
This phone has an extremely hard time connecting to the t mobile network. When trying to troubleshoot, t -mobile blames samsung, samsung blames t - mobile. I've worked with T-Mobile to refresh the network, clear the cache, go from a physical sim to the esim and I've worked with Samsung to bring it to there. Third party repair group, for them to tell me there's nothing wrong with the phone. In the meantime, for the last year and a half, I've been dealing with dropped calls, calls not connecting, my voice dropping while, I'm still connected and people telling me they can't hear me, voice text interpretation that is ridiculous, not to mention me giving up hours and hours of my time either on the phone with Samsung or standing in a t mobile store, all resulting in me stuck with this phone with samsung, not willing to simply exchange it. The current status is Samsung. Expects me to go back to the third party provider, have them confirm that it's broken and then send it to Samsung so they can look at it and confirm that it's broken, all the while I'm without a device, which they admitted could take potentially two weeks. In this day and age, who can be without a device for that amount of time? Samsung needs to step up. And simply send me a new device and allow me to send this one back after I receive the new one. I told the clerk on the phone. I am happy to pay for the device and have them credit me back when they receive mine. She would not do that. A major problem is that these frontline clerks have no power to really give the customer service that is truly necessary. Whether it's Samsung, T-Mobile, the cable company or anything else, these people are trained to be robots and just repeat a script.
Response from Samsung USBy R&R Team, May 20, 2025
Hi Shar, we appreciate your feedback on your Samsung Galaxy S23 FE. We understand how frustrating it is when your device is not operating as intended or expected. We understand that the process for the repair can also be frustrating as you anticipate the full functionality of your device. We have provided a link directly to the Samsung Support Team if you are seeking an update on your process. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastically Awesome S23 FE Phone is mind blowing
on December 5, 2023
Posted by: BaDDwG68
[This review was collected as part of a promotion.] I use my S23 FE for watching podcast, sharing podcast to social media, playing games, taking pictures, videos and most recently I was able to share a video that was downloaded and saved with a format from a DVR system facebook would not even take. It blew my mind to see how much clearer the video showed up recording it with the S23 FE than it did from original video on my 70 inch visio, which is also what I used to record it with the S23 FE.
The speed of this phone is lightning fast no matter what I am doing with it, from downloading apps , gaming or sharing video's all happen without any delay or glitches.
Using the camera is a whole new world in my opinion, especially the ability to put still shots into motion. The zoom ability and functions are so incredible to me already and I have just scratched the surface of using them. When I show my friends everything I can do with the camera they can not stop checking it out and when I tell them, that is just what I know how to do and show them all the functions their jaws drop.
Bixby call answering I just started using but I can tell you that so far so good and unknown callers and scammers hang up pretty fast.
The screen display is at the top of the line if you ask me and the automatic dim and brightening function works perfectly with everything I have seen it work with. Playing games is flawless and is like playing on a console if not better.
I was sad I could not get the S23 Ultra, until my S23 FE arrived. Not one complaint.
The speed of this phone is lightning fast no matter what I am doing with it, from downloading apps , gaming or sharing video's all happen without any delay or glitches.
Using the camera is a whole new world in my opinion, especially the ability to put still shots into motion. The zoom ability and functions are so incredible to me already and I have just scratched the surface of using them. When I show my friends everything I can do with the camera they can not stop checking it out and when I tell them, that is just what I know how to do and show them all the functions their jaws drop.
Bixby call answering I just started using but I can tell you that so far so good and unknown callers and scammers hang up pretty fast.
The screen display is at the top of the line if you ask me and the automatic dim and brightening function works perfectly with everything I have seen it work with. Playing games is flawless and is like playing on a console if not better.
I was sad I could not get the S23 Ultra, until my S23 FE arrived. Not one complaint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best One Yet!!! Samsung Galaxy has revolutionize!
on November 18, 2023
Posted by: Hunterm
[This review was collected as part of a promotion.] My first phone was the Galaxy Note and sinc3 then I've been loyal to Samsung amazing technology and performance. Now when I ordered the new Galaxy S23 Ultra I honestly didn't think to much on the new features because I couldn't imagine getting any other phone. Since I was in school the availability to multitasking and work as if the phone is a computer is life changing. The processing speed, the s-pen detail features, and the customization ability to conform to my need beat the other leading competition by far. However, the camera on the S23!!!!! Wow, remarkable and breathe taking. Honestly, I hate pictures and the struggle to get them clear and perfect. Galaxy as made it seamlessly easy. No need to focus over and over, it captures detail and quality effortlessly. Thank you samsung for now inspiring me to take pictures and memories of life's adventures. It really makes them more heartfelt when you can see every detail in the faces of family and friends.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery life
on November 13, 2023
Posted by: sampath572
[This review was collected as part of a promotion.] The battery life has been very poor.
Not lasting even a day and I had to charge multiple times in a day.
Didn't expected it to be this bad.
I've been using Samsung products for so long but this is making me switch to other brands.
Not lasting even a day and I had to charge multiple times in a day.
Didn't expected it to be this bad.
I've been using Samsung products for so long but this is making me switch to other brands.
Value
1
Response from Samsung USBy Social Commerce, November 15, 2023
Howdy Sampath572,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of knowledge that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles titled, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of knowledge that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00091882/
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone replaced my s20fe
on December 22, 2023
Posted by: Nuclearhippo
[This review was collected as part of a promotion.] The s23 fe replaced my s20fe as the s20fe is no longer getting android updates
Overall the S23fe is the better phone. The build is superior with it's glass back vs plastic (although heavier). The fingerprint sensor is more responsive and less error prone even though both are optical sensors. The chipset is more powerful (but runs a bit warm). The wireless modem also supports far higher speeds nearly 800mbps according to speed test in best case conditions.
The only downsides would be the older generation chipset versus the regular s23 (though the regular s23 is far more expensive)
And the lack of microsd card expansion
And the lack of microsd card expansion
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cheaper price but compatible performance
on December 7, 2023
Posted by: Donlee
[This review was collected as part of a promotion.] I was hesitate to buy FE version as I was always been using the galaxy ultra versions. But I decided to try thr FE version and it has been very good experience. I have used for 1 month now and only lacking from regular ultra is zoom in function of the camera. Other than that fast and reliable so far.
Value
5
Written by a customer while visiting Samsung US