Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,748 Reviews)
Rating breakdown 3,748 reviews
5 Stars
2,879
4 Stars
704
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
5
The features are amazing!
on July 29, 2024
Posted by: Chanklos83
[This review was collected as part of a promotion.] I have always been a fan of the Samsung Galaxy family. The 23 Ultra is an amazing phone. The camera and range is the best camera I have ever owned in my life. I live on 10 acres of land and can literally Zoom to the other end of my property and get a very very good picture. I do a lot of work off my phone, including signing documents electronically etc. Overall my phone is pretty awesome and when it's time to get a new phone I will obviously stay in the Galaxy family and just get the newest available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone
on July 29, 2024
Posted by: elosodemec1
[This review was collected as part of a promotion.] This phone is great, very reliable, the charge last a good amount of time, is fast and the Galaxy AI is from another world,I would recommend it 100 %.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has almost everything
on July 29, 2024
Posted by: Lines123
[This review was collected as part of a promotion.] This phone has a great camera and screen knowing the fact that it has a 120 hz screen. But the battery is decent as it has a good battery life usually lasting 10 to 12 hrs, but overall it's very good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is great and has great apps!
on July 29, 2024
Posted by: sunkyst1993
[This review was collected as part of a promotion.] My Samsung Galaxy S23+ is great to pay bills, process all emails, and handle all my personal stuff. It has always been secure and accessible across all platforms.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on July 29, 2024
Posted by: Smileyhappypeople
[This review was collected as part of a promotion.] This phone has ground sound for videos and playing music. Android is user friendly and it has a lot of great features. The pictures/video are great quality and there are a lot of photo settings. I'm able to download most apps from the google play store and have had minimal issues with the apps. The phone is also slim amd attractive. It hasn't been damaged with a case, and I havent had issues with charging or a charger. There are also system maintenance features that allow you to check the different functions on the phone to ensure that they are working optimally. I use it for browsing the internet, playing games, for messages, pictures/video, notes, shopping lists, email, music, watching videos on streaming services, and for storage. There is a lot of storage to fit many philes, photos, videos, and screenshots. The screen is a descently large size for viewing and the viewing quality is very clear. The keyboard is large enough for the letters and numbers to be spaced out so that you don't tap the wrong ones too. I also like the options to have widgets on the homescreen such as for creating quick dial icons for contacts so I don't have to pull up often called numbers in my address book. Everything can be synced to a cloud and transferred over easily as well. It is really like a small and convenient computer in your hand. Ive had other versions of this phone as well that have been pretty well also but this one has outlasted the others in durability and I haven't had problems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but charger port needs to be stronger
on July 29, 2024
Posted by: Lownslowdyme
[This review was collected as part of a promotion.] Good phone has held up but the charger port went bad I can only charge wireless and battery life is gone down
Value
3
Response from Samsung USBy R&R Team, September 17, 2024
We appreciate you taking the time to reach out to us. We love getting feedback from our valued customers. It looks like you reached out to share your experience with the Galaxy S23 FE. The S23 FE comes with a long-lasting smart battery that keeps you going all day and into the night. This device is also fast-charge compatible. We hate to see that you are experiencing trouble with your charger port. You can use Samsung Members to run a test on your battery and charging port. Open the Samsung Members app > Select the Support tab. Tap Phone diagnostics. Select Battery status and Cable charging. Check out the link attached for more options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. As far as your phone battery, we've also attached a link to help optimize your S23 FE's battery life. If this continues to be your experience, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/?srsltid=AfmBOoo2byO4WTeAhD0RoL09lYbJyoHwG7MxsZZWOGLiHiH5eemeyo1H (charger port)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/?srsltid=AfmBOoo2byO4WTeAhD0RoL09lYbJyoHwG7MxsZZWOGLiHiH5eemeyo1H (charger port)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
great phone...
on July 29, 2024
Posted by: clucky
[This review was collected as part of a promotion.] this a great phone...has lots of great features. battery last all day....I give it 2 👍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on July 29, 2024
Posted by: Lovesphotos
[This review was collected as part of a promotion.] I take a lot of pictures. This phone has lots of storage. I can edit, save and share them easily.
I stream TV and movies, play games and use social media as well. The picture quality is great!!
This phone has so many features that I haven't used them all yet!
Value
4
Written by a customer while visiting Samsung US