Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,748 Reviews)
Rating breakdown 3,748 reviews
5 Stars
2,879
4 Stars
704
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
1
Worst Phone I've Ever Had!!!!!!
on September 11, 2024
Posted by: Kekau
from Honolulu, HI
Expertise:Intermediate
This is the worst phone I've ever had. The battery is horrendous and doesn't last nearly as long as my old A32. The A32 could last two days on a single charge, while the S23 just barely lasts one day.
The battery rapidly declines after 5%. I've seen the percentage jump from 3% to 0% in 30 seconds and take 10 minutes to charge 1%.
The battery rapidly declines after 5%. I've seen the percentage jump from 3% to 0% in 30 seconds and take 10 minutes to charge 1%.
Not to mention the constant change in screen mode display. When using certain apps, the color goes from vivid to natural. Everything is desaturated. I see the change when I switch apps. I speculate this is to save battery, but there's nothing to be done about the display. Even toggling between screen modes and clearing cache of the affected app, it resorts to natural mode.
Worst phone I've ever had!!!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, September 19, 2024
Thanks for the outreach, Kekau. We appreciate your candid feedback on the Galaxy S23 FE. The S23 FE comes with a stunning AMOLED 2X display. Details pop, even under varying light conditions. Plus, Eye Comfort Shield reduces blue light, making it easier on your eyes in the dark. Samsung phones and tablets offer customizable display options to provide an optimized experience for everyone. You can adjust various settings, including font size, screen elements size, color settings, and white balance. The Galaxy S24 series features a carefully tuned screen for a comfortable and high-quality viewing experience. Keep in mind that it includes Adaptive Color Tone, which adjusts the screen based on surrounding ambient lighting to display natural colors in different environments. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin.
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Written by a customer while visiting Samsung US
Posted by: John
from Seneca, SC
Verified Purchase:Yes
Overall happy with my purchase. Biggest draw back is it is loaded with software that I have no use for and find very annoying but shut it down or remove and things that I do want will not work properly.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 20, 2024
Thank you for reaching out, John. We appreciate your feedback on the Galaxy S23 FE. The S23 FE features a pro-grade camera that transforms your photos into works of art, regardless of the time of day. With a high-resolution sensor, you can capture detail and clarity in every image. Additionally, the Vision Booster optimizes your display settings for clear visuals in bright light, while the adaptive 120Hz refresh rate ensures smooth scrolling and enhanced gaming experiences. We'd like to gather more information regarding what you are experiencing so that we can further assist you. Please reach out to us at Samsung Support so that we can look into what you are experiencing. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on November 14, 2023
Posted by: Tnuster
[This review was collected as part of a promotion.] This phone has the best camera out of any smart phone I've had so far. The quality is amazing. My battery still lasts just as long as the first day I bought it. I use my phone for music streaming and social media mainly. All around very happy with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Massive features, processes fast, nice graphics
on November 14, 2023
Posted by: Aderin
[This review was collected as part of a promotion.] Great OS version, durable and reliable battery, processed fast, supports 5G connection, doesn't get hot when streaming or playing game, split screen to use more than 1app at a time, casting too is super fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best features in a phone
on November 16, 2023
Posted by: Givediscountplease10
[This review was collected as part of a promotion.] I multi task on my phone the ability to use two apps at the same time and not slow down is the greatest. Speakers are great and the included stylist makes it easy to take notes or make list.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has amazing features. It's real easy
on November 19, 2023
Posted by: Country825
[This review was collected as part of a promotion.] It has a very smooth operating system that allows for uninterrupted streaming at home and one the go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The product is slow, can't access data without wif
on November 27, 2023
Posted by: Samsung
[This review was collected as part of a promotion.] For streaming and work.
Product very slow because I can't access my data without wifi.
Value
2
Response from Samsung USBy Social Commerce, November 28, 2023
Howdy Samsung,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time out of your hectic schedule, please take a look at the articles that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" and "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps to help resolve what you may be experiencing with your mobile network connection and Wi-Fi connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions after reviewing the provided resources or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. When you have some free time out of your hectic schedule, please take a look at the articles that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" and "Galaxy phone or tablet Wi-Fi connection issues" for some quick troubleshooting steps to help resolve what you may be experiencing with your mobile network connection and Wi-Fi connectivity. Please do not hesitate to reach out to Samsung Support if you have any questions after reviewing the provided resources or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
5
Nice device
on December 12, 2023
Posted by: REAPER
[This review was collected as part of a promotion.] Good device, just needs a better battery. Overall haven't any issues except for the battery draining fast
Value
5
Written by a customer while visiting Samsung US