Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,748 Reviews)
Rating breakdown 3,748 reviews
5 Stars
2,879
4 Stars
704
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
5
I love this phone
on February 28, 2024
Posted by: AnnieF
[This review was collected as part of a promotion.] This is my daily driver and it hasn't let me down, It's battery lasts well over the day, and that's with me listening to music all day at work. Plus I love the extra dim feature and the eye comfort mode.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works well
on February 29, 2024
Posted by: Ramparm
[This review was collected as part of a promotion.] For work and as an extended desktop, watch news and stream shows
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product works well for me
on February 29, 2024
Posted by: Lundyt9
[This review was collected as part of a promotion.] I use it for streaming and looking things up on Google and playing some games and watching YouTube
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product!
on February 29, 2024
Posted by: EMart47
[This review was collected as part of a promotion.] I use this product for school, work, and personal use. It has been a great product and very reliable so far.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is laggy, with bad battery
on February 29, 2024
Posted by: TSimmons
[This review was collected as part of a promotion.] The build of the phone and overall look of the device is gorgeous, absolutely no complaints whatsoever. The problem lies with what I can only assume is the software. The phone has noticeable stutter and lag when using the swipe gestures. This mostly only occurs when I use the gesture after a long time of not using it, as if it needs to re-initiated every time after a few minutes of not using it. Do note that this mostly only really happens when swiping up to go to the home screen, or opening the running apps. I've already cleared cache partitions, reset all settings, everything. Every time the lag happens, it makes me hate the phone even more. I am currently running on one ui 6, and I can only pray this is something that would be fixed with the release of one ui 6.1. Also, the battery is nowhere near as good as expected. On one charge, I can only get around 4-5 hours of SOT maximum. I do not have any battery draining apps and I optimize my phone through the Digital Wellbeing widget often.
Value
3
Response from Samsung USBy Social Commerce, March 1, 2024
Good day TSimmons,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Also check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few simple troubleshooting steps that may help resolve what you have been experiencing with your device. Let us know if you would like further assistance by contacting Samsung Support afterwards. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Please take a few moments to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your busy schedule to learn some important information about optimizing your Galaxy battery. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Also check out, "Galaxy phone or tablet's screen is frozen or responds too slowly" to conduct a few simple troubleshooting steps that may help resolve what you have been experiencing with your device. Let us know if you would like further assistance by contacting Samsung Support afterwards. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Written by a customer while visiting Samsung US
Customer Rating
5
I really like my phone the camera is amazing.
on February 29, 2024
Posted by: Olivia
[This review was collected as part of a promotion.] I Use my samsung device for my business, streaming , emails, work documents and paperwork,
I listen to music, do my devotions and save my important work tasks and to do list on it.
I take photos , videos and creach out to friends and loved one.
I listen to music, do my devotions and save my important work tasks and to do list on it.
I take photos , videos and creach out to friends and loved one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!!!
on February 29, 2024
Posted by: aSamsungAday
[This review was collected as part of a promotion.] This phone is absolutely amazing! I just switched back to android from a fruit based model and was very skeptical because I wanted a great gaming phone to be honest. This phone has delivered!! The 8 GB of RAM makes gaming an ease. Runs smooth on high graphics and very demanding apps with no overheating. Download speeds are insane, the camera is stunning and has so many useful settings for aspiring photographers!! There are so many upsides to this device, overall a solid 20 out of 10 on this Samsung Galaxy S23FE!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on February 29, 2024
Posted by: Khassf
[This review was collected as part of a promotion.] Good picture, movies, shows etc. Recommend to others.
Value
4
Written by a customer while visiting Samsung US