Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Average customer rating
4.7
(3,748 Reviews)
Rating breakdown 3,748 reviews
5 Stars
2,879
4 Stars
704
3 Stars
118
2 Stars
24
1 Star
23
88%of customers recommend this product.
(
37 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 FE 128GB (Unlocked) - Graphite
Customer Rating
5
Solid budget device
on February 26, 2024
Posted by: Freddiebtv
[This review was collected as part of a promotion.] This FE version that comes out is a nice update to the original s23 line. The price is great to get into the line. This phone size is slightly smaller than the s23/24 ultra so definitely a larger phone with lots of screen real estate.
This phone is good for your regular phone user. Not quite a power user phone (there's the ultra for you).
Camera unit is good and can do most pictures you'll try to take. Front camera is fine enough as well. The depth sensor on the front camera lacks a little and you'll notice it when you're doing video calls and try to blur the back ground out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on February 26, 2024
Posted by: Starbur27
[This review was collected as part of a promotion.] I use the phone for personal use it's a great phone does so many things takes great pics and videos as well love this phone so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but needs improvement
on February 26, 2024
Posted by: Dona1234
[This review was collected as part of a promotion.] Sometime it crashes and the Battery doesn't not last more than 7 hours although it is a new phone and it is on Battery saving mood
The fron camera is not the best and at night it is not that quality
The fron camera is not the best and at night it is not that quality
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Slownrunning
on February 26, 2024
Posted by: Sunshine
[This review was collected as part of a promotion.] Apps run slow and charging runs slow
I use my phone dor gaming streaming amd work useage.
Value
3
Response from Samsung USBy Social Commerce, February 27, 2024
Hey there Sunshine,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Without having more details available regarding what apps you are using and the charging accessories you are utilizing with your device as well as not being able to ask you any follow up questions, I suggest contacting Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Without having more details available regarding what apps you are using and the charging accessories you are utilizing with your device as well as not being able to ask you any follow up questions, I suggest contacting Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
5
Good as phone.
on February 26, 2024
Posted by: Lhayley24
[This review was collected as part of a promotion.] This phone is not the phone I. Chose because my phone is not actually there. It's a samsung ultra twenty three but im rating this one, because my older brother has this phone, and he says it's an amazing phone. He loves playing games with it and likes to take pictures videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on February 26, 2024
Posted by: GBobSquarePants
[This review was collected as part of a promotion.] I use the phone for streaming, gaming, social media, texting, photos, e-mailing, work. It works well for all. It is easy and intuitive to use. It is durable and reliable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy phones!
on February 26, 2024
Posted by: Octavian
[This review was collected as part of a promotion.] I love Galaxy phones! I've had others but Galaxy has the best operating system, user friendly, sleek design, and overall great fit. I use it for everything and it practically replaced my computer. I stream music, sports, TV, movies, books, and more. I play games, keep up with news, access my emails, and everything I need to work and live all from a device that fits in my pocket.
What's not to love!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor cellular connection
on February 26, 2024
Posted by: JustJK
[This review was collected as part of a promotion.] We have owned 4 samsung phones (s6, s8, s10, s21) before this one and loved every single one of them. This phone is e-waste. It will not connect for minutes at a time to cell service and is extremely unreliable for calling or really using anything that requires cell service. We have tried taking it in to be serviced and did not get it solved. Our only solution is to mail it in which will take 2 weeks of not having a phone (or using the old cracked s10). I would give this phone a 0 if I could.
I was tricked to believing the s23fe was a flagship phone with lower specs. It's not. It completely unusable and we are likely going to move away from Samsung going forward if we can't get this issue resolved.
Value
1
Response from Samsung USBy Social Commerce, February 27, 2024
Salutations JustJK,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Check out, "Issues with mobile network connection on Samsung phone or tablet" and "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you may be experiencing with your device's mobile connection. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like any additional assistance or if you have any questions for us. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 FE. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Check out, "Issues with mobile network connection on Samsung phone or tablet" and "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you may be experiencing with your device's mobile connection. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like any additional assistance or if you have any questions for us. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US