Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
1
Dont waste your money
on November 27, 2021
Posted by: Boston590
from Maine
Expertise:Intermediate
I hate this phone ,worst piece of crap.Half the time face recognition doesnt work.Finger sensor sucks if you have a full protection case.Alot of times it doesnt recognize im touching the screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Gameplay...
on December 21, 2021
Posted by: Roset
I hate that I can't play 90 fps game play on my brand new s21 ultra. I wonder why. The s20 had it why not give the s21, I am very disappointed and and I know there are other customers out there who were hoping for this experience especially PUBG players.
I would recommend this to a friend!
Features
2
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing different
on June 12, 2021
Posted by: Whitefire371
from Canton, Georgia
Expertise:Expert
[This review was collected as part of a promotion.] "Upgraded" from my S10+ Ceramic Black Performance Edition & I'm pretty disappointed... nothing really stands out as a change...performances are the same, battery life is the same(although it runs @120hz), cameras are nearly the same though I don't have much time to use them anyway, fingerprint sensor is nearly the same, & 120hz isn't as noticeable as I thought it would be as well as not being used for alot of apps or games... will probably not upgrade to another Samsung device again bc of this disappointment unless they give me a device to review
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 14, 2021
Hello Whitefire371, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I ever had
on June 22, 2021
Posted by: Arnie
from Southampton Pennsylvania
Expertise:Intermediate
[This review was collected as part of a promotion.] Impressive no words to describe
My phone battery last all day, screen is great and the processor is very fast
My phone battery last all day, screen is great and the processor is very fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Was hoping for more out of it.
on June 8, 2021
Posted by: Nate
from Janesville, Wi
Expertise:Intermediate
[This review was collected as part of a promotion.] My S8+ that I traded in for this was a better overall phone. In my opinion, the phone is a lot slower. When not connected to WiFi, it is very slow. It is also a very heavy phone and the volume and home buttons on the side make a very loud "clicking" sound when press. My camera on my S21 is also trash. I can't get the camera to focus on anything unless it's on another app like Snapchat.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 18, 2021
Hello Nate, thank you for taking the time to leave this review. I understand how frustrating this must be. For further assistance, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432806
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143432806
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I regret buying this phone
on May 19, 2021
Posted by: Olympus
from Green Bay, WI
Expertise:Intermediate
I got my new Samsung Galaxy S21 today and was incredibly excited to switch over to it. The first question I asked my wife when she opened the box was, "Hey, what headphones came with it?" I was very surprised to learn that not only did it not come with headphones, but it doesn't even have a headphone jack! Perplexed, I asked what the black cord was she was holding as it looked like headphones. She informed me it was the USB-C. Okay, I thought, that's the power cord. Oh, wait, it isn't a power cord, it has a USB-C on both ends. This worthless phone doesn't even come with a way to plug it in! Why would you take away the 2 most basic functions of a phone -- listening to audio from it and plugging it in! I horribly regret buying this phone and will likely continue using my old phone instead of this piece of trash.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 20, 2021
Hello Olympus, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!!!!
on June 22, 2021
Posted by: Adan
from Cibolo, Tx
Expertise:Intermediate
Coming from the s10+ to s21 ultra was the best upgrade I've ever done.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Processor Issues & Internet - Galaxy s21 Ultra 5G
on July 10, 2021
Posted by: Carlton
from Hamilton, Ohio
Expertise:Intermediate
Galaxy s21 Ultra 5G. This cellular device has been slower and not processing APPs as fast as I would like, I am returning this back to Best Buy today. I purchased this on June 30, 2021. On three of my games the game does not process unless I delete caches and reboot the cell one or two times. The game is blank on the screen half the time I open them. Also, when I am typing a google search sometimes no matter how many times I try to type in the middle of a word string it jumps to the end unless I refresh the website. I am not sure why some of the APPs such as games (golf king, call of duty, war robots, NFL madden), ESPN, and others have issues with load times and use. The graphics are nice but there is a processing issue with connecting to the internet very slow too often which effects load time for apps and when apps come up they are not fully functionable.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 13, 2021
Hello Carlton, we apologize that your experience with this phone was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US