Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
4
Best Smartphone on the Market... Battery life :/
on June 26, 2021
Posted by: The Real Admin
from Arizona
Expertise:Expert
[This review was collected as part of a promotion.] I preorederd this phone after owning the Galaxy Note 20 Ultra for only a few months. This phone beats that phone in most areas. The zoomed photos are better, the ergonomics are better, phone feels great in the hand without a case, less slippery than the other phone, and battery life is a tiny bit better. Of course since this isn't a note it doesn't have the S pen slot, but the case is not too bad. I have to take away 2 stars because I wish the buttons were on the left like they used to be. Now it is a bit awkward to grab the stylus from the left side of the phone, since I am right handed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
One Great Phone
on June 30, 2021
Posted by: Seb471
from Los Angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a Samsung Galaxy S10 to this and I love it. The screen is bigger and the phone is faster. It has a great battery life and options to help you save battery. The camera is great, you can film in 4k, even 8k.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.!
on July 5, 2021
Posted by: Anonymous
from Michigan
Expertise:Beginner
I downgraded from the s21 ultra to the s21 to just see what the difference is.. and there is so much. The screen is not technically mich bigger but when you compare in real time, the ultra is the one especially for my fellow texters. The ultra also had a magnificent camera. I didn't think the specs were much different then the s21, but then when using the 2 it just feels life there is so many better features within the ultra compared to the s21. And the s pen is the greatest ideas of all. I don't like the screen on the notes but I do like the pens so this is by far the best phone I have ever held yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 8, 2021
Hello Jonafukknjo, thank you for the detailed feedback! We value you as a loyal Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
My review is 4 Galaxy S10 Plus w/512GB
on August 9, 2021
Posted by: Beachy Keen
from Florida
Expertise:Intermediate
I've had this phone since it came out and haven't moved off to buy a new Galaxy because I cannot get the color I want with the storage I want.
Phantom Red would be awesome but I can't get 512 GB storage. I've tried the external cards but they go bad no matter who you buy from and I'm not comfortable putting my photos on a cloud or relying on an external device that may go bad and/or lose my photos, downloads and gifs. I'm heavy into graphics in my writings.
For the amount of money I pay for a device, I do not want to be told I must purchase black to get 512 GB or choose less GB. Samsung has me spoiled so what can you do to fix this Samsung? I'm a TMobil subscriber.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone I Have Ever Owned. Period.
on August 27, 2021
Posted by: Aeon
from Hobart, IN
I've had plenty of Samsung phones, LG phones, and even a OnePlus recently. This is hands down the worst phone I've ever owned.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Aeon, thank you for reaching out. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Memory issues/lack pen storage
on September 1, 2021
Posted by: Zitrobets
from Philadelphia
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 4 months ago and regret it. I should have stayed with my note 10
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Overheats often
on September 14, 2021
Posted by: Soaps
from Killeen, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Running maps + any other app and it becomes so hot I can't hold it even in the case.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Ultra is an amazing smartphone
on November 12, 2021
Posted by: Jeff
from Laingsburg, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for over a month now and have loved every minute. This is from a guy who was an iPhone advocate and never thought of leaving Apple. I even switched to a Galaxy Watch 4 from an Apple Watch. Pairing the Samsung Ultra 21 with the Galaxy Watch 4 has been awesome. Highly recommend both products, I love Samsung now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US