Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(4,476 Reviews)
Open Ratings Snapshot
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product. 
(
4,166 out of 4,311
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Excellent Quality
on June 8, 2021
Posted by: SteveM
from San Jose, CA
Expertise:Expert
[This review was collected as part of a promotion.] SS Galaxy S21 Ultra 5G has excellent quality including vivid video for YouTube and sports and movie and audio quality for music channel and Youtube and movie and battery life.
Regarding 5G, the actual review will be tested & posted at the time of the abundant 5G situation but the current download speed is so far so good. The Camera is another excellent feature for this S21 Ultra 5G phone. It's so clear and vivid. The design and value are also excellent.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Camera
on June 8, 2021
Posted by: Zippy007
from Grand Rapids MI
Expertise:Intermediate
[This review was collected as part of a promotion.] Phenomenal detail in photos and video is fantastic.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone with Great Features
on June 8, 2021
Posted by: Brandon
from San Diego
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone since it released and I am more than satisfied. It offers great performance with no lag. It's cameras are always the best out of all my other friends when we're taking pictures. I couldn't ask for a better phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Loving my new phone!
on June 8, 2021
Posted by: Mike
from Visalia CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm loving my new phone. Traded in my S9+. Battery life is great. Camera is amazing. Fast. Just please either upgrade Bixby or get rid of him and make the phones and watches more Alexa and Google friendly. Really don't like Bixby.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great mobile but lacks some features
on June 8, 2021
Posted by: TheChosen1
from Plano, TX
Expertise:Expert
[This review was collected as part of a promotion.] Have been using it for more than 3 months. The phone is good for everyday use. The battery lasts whole day. Some times the internet drops. The phone heats up pretty quick. It also hangs with excessive gaming. The phone feels bulky. I have been using Sony Xperia 1 before and because I wanted 5G I switched to Samsung. I didn't like the punch hole front facing camera because it comes in the way of video while watching videos.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Plethora of useful and needy items.
on June 8, 2021
Posted by: Prescott
from Fort Worth
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone last year and it has been the useful daily driver since my s10+. Love the features, I recommend this phone for anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great picture quality
on June 8, 2021
Posted by: Scottyb
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I had a note 20 and it was garbage so bought a G21 and so far this phone is Awesome
Lightning fast excellent photo quality everything is fantastic
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Machine operater
on June 8, 2021
Posted by: Jace
from Providence Rhode Island
[This review was collected as part of a promotion.] I was cautious, every phone I've had, never measured up, until now, my Samsung galaxy s21 ultra is by far the best phone I've gotten, whether I'm multi tasking, or streaming a video, it never let's me down, fast uploads, and just as fast downloads, I continue to be surprised and amazed with the quality of this phone, and every picture I take looks like it was done by a professional, best purchase I ever made
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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