Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
2
micro SD
on December 18, 2021
Posted by: hovgar
Expertise:Expert
you took out the best feature from phone. Bring back that feature SAMSUNG. Do not do other company's mistake...
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 20, 2021
Posted by: JJ_Rockett
from South Carolina
Expertise:Intermediate
I'm a simple girl. My phone does exactly what it says it should. I bought the ultra for the cameras and they are fantastic and fun to mess with. The 128gb is great storage space for me as I'm frequently backing pictures onto my PC anyways, so I don't even get close to using it up. The only downside is that you have to buy a separate fast charging block.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT PHONE BUT...
on December 4, 2021
Posted by: MARK B
from BAKERSFIELD,CA
Expertise:Expert
I love my phone but one of the features i really needed and wanted was
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worst mistake in decades!
on July 23, 2021
Posted by: Anonymous
from Fallon, NV
Expertise:Expert
I traded in my Note 20 5G Ultra 512GB for the S21 5G Ultra 256GB, and it was a huge mistake.
I would do anything to get my Note back. It was a dream and I was stupid for thinking this phone would be as good. This phone is absolute crap.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Jay Pressley, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Really Nice Phone
on October 29, 2021
Posted by: Marioxm
from Beaverton, OR
Expertise:Intermediate
I've had it for about 6 months now and it has been steadfast. Bigger than my LG G8 and heavier (the protective case I bought just makes it even BIGGER). Very fast/responsive. Great video playback. There were some little glitches but each update that applies address those issues.. I have not tried the PEN but will purchase it soon...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on June 30, 2021
Posted by: Radiah
from Aurora Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had for a couple months and love all features. I also purchased the pen which is awesome. Can't go wrong with the Ultra 21.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
liked the s7 better
on November 23, 2021
Posted by: my review of S21
from Boston, MA
Expertise:Intermediate
The Google speech texts text is not as good as it was on the S7 the Bixby was actually worse I have had the phone for a month now And I'm still having issues with the speech text I spend more time editing than if I had just typed it out. Other issues are the volume control, they need some kind of lock, it'
I'm constantly turning it up. next I'm getting too many advertisements Notifications on the lock screen from Samsung, that they don't let you turn off. The last issue is the size itself, the phones are starting to to get too big, if I want a larger screen I'll buy a tablet. I am in Construction and in my back pocket. I feel like I'm going to snap it
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 20, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S21 Ultra 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/.
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
control app notifications on your galaxy phone https://www.samsung.com/us/support/answer/ANS00062618/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144422694
Have a great day.
^Charles
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/.
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
control app notifications on your galaxy phone https://www.samsung.com/us/support/answer/ANS00062618/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144422694
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the world!!
on June 30, 2021
Posted by: Jared
from Gillette, WY
Expertise:Expert
I have had this phone since it came out and would be lost without it. I literally use it for everything and it never leaves my hand. This phone is fast and powerful enough for me to do anything I need.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Jared, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US