Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent phone!
on October 5, 2021
Posted by: Charlie
from California
Expertise:Intermediate
Honestly probably one of the best phones I've had yet. Very well made, Feels great in the hands. A bit on they heavy side though other than that i love it!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Where is the microSD card slot???
on October 19, 2021
Posted by: Cmtownsend
from Nashville
Expertise:Intermediate
So the upgraded camera with 108 megapixels uses more memory. What's the purpose of improving the camera I'd the memory isn't there? This is one of the reasons I chose Samsung over Apple. If this feature doesn't come back on the next generation my next phone will be an iPhone.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone released ever !
on October 26, 2021
Posted by: RFK TECH USA
from Florida Keys
Expertise:Expert
This is a must have phone , has all the latest best tech, 12 hours battery life, vivid display, awesome cameras for video and pics, the whole phone is just awesome 0 troubles and now android 12 makes it even better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 9, 2021
Hello RFK TECH USA, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone and Amazing Camera!
on November 1, 2021
Posted by: Benji
from Wichita, KS
Expertise:Intermediate
I upgraded from my S7 to the S21 Ultra a few months back and I've been blown away! Way faster obviously, but the cameras are what really impress me most! The 10x optical zoom is amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Room for improvement.
on November 3, 2021
Posted by: Sead
from New york, new york
Expertise:Intermediate
I like it. It's fast. It has a lotta features. The camera is great. Charges to full in an hour. Good battery. I get through a full charge in 24 hours of use. What I would like is if it did not heat up so much. When it heats up it can get uncomfortable to hold. Software wise I would like to see something handle the heat in an update.
I would also like to see a universal search bar like what apple has. Fluid animations to make it more comfy. Quick settings kind of like what the iPhone has and pixel 6 has. Clean up the designs of the samsung Icons, the samsung internet icon looks like it's on a phone from 2006. Stronger
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
Overall good phone. Does what I need and more. A little pricey. Great display. Can handle multitasking like a boss. I personally like the design. I am planning on getting the buds pro and hope the synergy between samsung phones and accessories can match the iphone and airpods. I read that google assistant is not able to be used in the buds pro so that is disappointing. I hope they reconsider this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone it beats my old phone lgv35
on November 18, 2021
Posted by: Fordguy
from Medina ohio
This phone is awesome love the sound and the numbers
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The S21 Ultra takes BLURRY pictures
on December 9, 2021
Posted by: Mike
from NJ
Expertise:Expert
The S21 Ultra took great pictures. 8 months later the pictures are extremely blurry. Resetting the phone is a temporary solution that makes things worse by reverting back to blurry at the worst moments. I would definitely wait for the release of the S22. I never experienced this issue with the S10+ or the S7. Samsung should recall this phone.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Mostly great
on December 12, 2021
Posted by: SamsungUser
Expertise:Intermediate
Overall, the phone is an upgrade from my Galaxy S8. The user experience is simple, and I'm excited to continue exploring all of the features. The one frustration I have is the 'data is off' notification. I'm usually not in a place that doesn't have WiFi, and if I am, I am aware that I'll need data if I want to access most applications. I give this phone rating a 3, because I thought I understood Samsung to be customizable, but after hours of research, it seems this isn't a notification I can turn off permanently.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US