Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(4,476 Reviews)
Open Ratings Snapshot
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product. 
(
4,166 out of 4,311
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great product!
on September 2, 2021
Posted by: Ray S
from Toledo
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this 2 months ago and it's great. It's a good size phone, performs well, and the design is probably the best I've seen in terms of Samsung devices. The camera is a definitely an upgrade from the S8.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone
on September 2, 2021
Posted by: Katie
from Natchitoches Louisiana
[This review was collected as part of a promotion.] Very good wish ot had more storage. Works really well
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Performance!
on September 2, 2021
Posted by: Izhar
from Glassboro, NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the Samsung S21 Ultra 5G two months ago. This phone offers more than I had expected: be it the BEST camera, audio and video performance, processing speed, display quality, or other features, the S21 ultra has it all and more. I love it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not bad.
on September 2, 2021
Posted by: Doiganator
from Massachusetts
[This review was collected as part of a promotion.] I really loved the Galaxy Note but unfortunately had issues with screen for w/e reasons. I have had no issues with this phone. It is good size, works well, and camera features nice.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best in class.
on September 2, 2021
Posted by: Cannonball
from Alaska
Expertise:Expert
[This review was collected as part of a promotion.] I bought this a month ago and really enjoy everything about this device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The pictures are amazing on this phone
on September 2, 2021
Posted by: Nono
from Minnesota,Minneapolis
Expertise:Expert
[This review was collected as part of a promotion.] I got it for my birthday gift in August, i wanted the experience
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love it! Great camera
on September 2, 2021
Posted by: Socold
from Columbus oh
[This review was collected as part of a promotion.] I truly love this phone but what I'm afraid of I just recently experienced experience the Samsung black screen of death with my S21 plus. Most of all I truly missed the SD card feature, I just lost 8000 photographs that I could not retrieve from the cloud would have been so easy to just switch the SD card also I missed the headphone Jack and the Power saving mode does not seem to be very effective even with all my settings turned down. Few little minor things but overall I truly love it
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung ever!
on September 2, 2021
Posted by: Secat66
from Memphis, TN
[This review was collected as part of a promotion.] I have had my phone for about a month now! I love it the weight feels great in my hands, the features are great, performs well, so far i like everything about it! This is my 5th Samsung phone! And so far its the best!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
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