Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Fast Phone
on September 1, 2021
Posted by: ILikeLearning
from Portage, Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been using the phone for about a month and the improved battery life is really nice. I can use my phone all day long and not have to worry about it dying on me. I don't even have to charge it before bed. The phone is also fast and I can switch between 4 or 5 different apps at the same time and it doesn't show a bit of hesitation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice
on September 1, 2021
Posted by: Anonymous
from Connecticut
[This review was collected as part of a promotion.] I brought few months i like it its amazing features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on September 1, 2021
Posted by: Solo49
from Sebring, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Takes great pictures and videos. Quality is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty great phone
on September 1, 2021
Posted by: Daddy
from Ny
Expertise:Expert
[This review was collected as part of a promotion.] This phone is good but if it fall on plastic it will crack the screen.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Wowzers
on September 1, 2021
Posted by: Tuneman61
from Green Bay, WI
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased a little over a month ago, I upgraded from an S7 so quite the change. It is blazing fast, the camera blows me away, the clarity of the pictures it takes is amazing. The night/low light pictures are the best I have ever seen. The size of the phone took a few days to get used to, but I absolutely LOVE it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent camera!
on September 1, 2021
Posted by: Kristi
from Georgetown Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this phone about 6 weeks ago and I absolutely love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
definitely good
on September 1, 2021
Posted by: jennifer
from new york, NY
Expertise:Expert
[This review was collected as part of a promotion.] It's definitely easy to use and most of all, I like pens. I will continue to use Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Super fast charging
on September 1, 2021
Posted by: Stray
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Important pro: - Really super-fast charging - really 5G download- and upload - excellent camera
Con: Bixby, too much Samsung stuff nobody needs - that isn't very pleasant
- but what is really bad is that there is no memory card slot, so you've got to get a bigger memory with the phone - and as I'm traveling globally, I'm missing a slot for the 2nd SIM card, or at least a way for an additional digital SIM. - My previous phone was a Note with plenty of features related to the pen; the pen on the Galaxy doesn't offer anything that you'd need
I know that I won't win a prize with all these critics, but I do not want others to make an expensive mistake. And, that's another con: If you don't need the 100x camera, this device is far too expensive.
Con: Bixby, too much Samsung stuff nobody needs - that isn't very pleasant
- but what is really bad is that there is no memory card slot, so you've got to get a bigger memory with the phone - and as I'm traveling globally, I'm missing a slot for the 2nd SIM card, or at least a way for an additional digital SIM. - My previous phone was a Note with plenty of features related to the pen; the pen on the Galaxy doesn't offer anything that you'd need
I know that I won't win a prize with all these critics, but I do not want others to make an expensive mistake. And, that's another con: If you don't need the 100x camera, this device is far too expensive.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 24, 2021
Hello Stray, thank you for reaching out. I hear what you're saying. Here is a link (https://www.samsung.com/us/support/answer/ANS00078952/) to an article that will help you learn more about how to disable preloaded apps. Hopefully this helps. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734244
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143734244
^Elizabeth
Written by a customer while visiting Samsung US