Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Fantastic Product
on September 1, 2021
Posted by: Kyle1599
from Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] Absolutely outstanding! This is by far the best phone on the market. The camera is amazing. Highly recommend!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 1, 2021
Posted by: Lo5t
from Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone when it came out and it was a great improvement over my previous phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and camera
on September 1, 2021
Posted by: BigWill
from Shelbyville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this on the release date. I was wondering about it but after using it now I like this phone the speed and the camera is great I use the night mode on it and it just brightens up all my pictures and the s pen coming to it was good too. I have been using the Note line since note 2 and seeing it on the s21 is good. wish it was more phone case with a pen holder would be good but the phone alone is great. Can't wait to see what the future brings next
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 1, 2021
Posted by: Eric
from Knoxville
Expertise:Intermediate
[This review was collected as part of a promotion.] Best phone I've ever owned. Camera setup is mind blowing. Screen is bright and colors pop also has great blacks. For me this phone is perfect and I continue to find new amazing features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Doesn't last as advertised
on September 1, 2021
Posted by: Jeff
from Johnstown, Co
Expertise:Expert
[This review was collected as part of a promotion.] The battery doesn't last as long as advertised, need to charge after 10 work day.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Jeff, thank you for bringing this to our attention. I understand how important this is to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741598
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143741598
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love My Phone!
on September 1, 2021
Posted by: Kings3rwe
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had several Samsung phones. A few phones back I changed to another type and missed my Samsung so much, I turned back! My children also have Samsung phones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Way more awesome than I expected !
on September 1, 2021
Posted by: Johnny
from Portland, Oregon
[This review was collected as part of a promotion.] I watched, looked ,listened and finally gave in. I am glad I did.
What a nice upgrade that will last and finally a phone with some of the finest lenses out there.
I am not a technically advanced person and you have to agree that this is such an amazing phone to operate. Thank you
What a nice upgrade that will last and finally a phone with some of the finest lenses out there.
I am not a technically advanced person and you have to agree that this is such an amazing phone to operate. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
So average for a big price.
on September 1, 2021
Posted by: Each
from North American Swamp
Expertise:Intermediate
[This review was collected as part of a promotion.] For a regular consumer and everyday user. You probably won't notice much of a difference, if you switch phones every two years. The improvements are incremental.
Coming from an S10+, the first thing I noticed was the weight. In hand it feels like a brick compared to the 10. The upgraded camera is nice, and if your work revolves around media, this would be an excellent tool. The curved edges on the glass screen are esthetically pleasing.. but appear to have compromised the strength. While also creating a welcoming crevasse for dirt and debris to lodge itself into, once a case is one the phone.
The persistence of moving to Microsoft one drive over the last 6 months. As well as no longer being able to directly connect to a laptop. Has me considering not buying another Samsung in the future.
For a top of the line product, it is just so very average.
Coming from an S10+, the first thing I noticed was the weight. In hand it feels like a brick compared to the 10. The upgraded camera is nice, and if your work revolves around media, this would be an excellent tool. The curved edges on the glass screen are esthetically pleasing.. but appear to have compromised the strength. While also creating a welcoming crevasse for dirt and debris to lodge itself into, once a case is one the phone.
The persistence of moving to Microsoft one drive over the last 6 months. As well as no longer being able to directly connect to a laptop. Has me considering not buying another Samsung in the future.
For a top of the line product, it is just so very average.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 27, 2021
Hello Each, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US