Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
3
Features and Specs are great but...
on June 8, 2021
Posted by: JustOneMan
from Princeton, TX
Expertise:Expert
[This review was collected as part of a promotion.] The hardware and software are buggy. So I received this as a gift the month it was released. Out of the box there was a bug with the mini or pop up player. The phone would freeze or shake and you couldn't move the player or resize only close. They pushed out some updates and it went away then came back for a bit then gone with the next update. Currently the speaker at the top of the phone is barely working and sometime it switches off altogether to the other speakers. Phone has never been in water and I've had it in an otterbox folio since purchase. The little space for the mic and speaker can get small debris stuck in that comes out over time but is annoying. So like I said the features and specs are great but hardware needs some slight improvements.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello JustOneMan, thank you for the feedback. I hear what you're saying. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001255/) to an article that will help you troubleshoot the speaker. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT DEVICE AMAZING FEATURES
on June 8, 2021
Posted by: Alain
from Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] Way better than i phone innovation of this product and craftsmanship are superior
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's awesome.
on June 8, 2021
Posted by: Ankita
from Arizona
Expertise:Expert
[This review was collected as part of a promotion.] It's been 3 months since I got this phone. It's very durable also bcz I've dropped so many times and it's always perfectly fine. The camera is superb. I've clicked so many awesome pictures without having dslr or something. Overall it's amazing and the battery life is also great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S21 ultra is the best phone so far in the universe
on June 8, 2021
Posted by: Vamsi
from Dallas,USA
Expertise:Expert
[This review was collected as part of a promotion.] I bought s21 ultra 5 months before,I am so happy with this product intems of quality,price,performance, camera etc.,
I recommend this product.
I recommend this product.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic device.
on June 8, 2021
Posted by: Veles
from Bronx, New York
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought it when it came out and havent had any issues since. Ive had Samsung for years and even ventured into the other brands. Nothing tops Samsung currently and hasnt for a while now. Snappy, smooth, and has everything i have ever wanted. Hoping it continues to be the innovative brand we've come to love.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: TDeaf
from Southaven, MS
Expertise:Intermediate
[This review was collected as part of a promotion.] Had for several months now and am glad I upgraded.
The new portrait camera takes great pictures.
The new portrait camera takes great pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on June 8, 2021
Posted by: Cin03
from San diego
Expertise:Intermediate
[This review was collected as part of a promotion.] Can do so much with it. Just miss my SIM card pics
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great phone
on June 8, 2021
Posted by: PopeSlothXVII
from Virginia
Expertise:Expert
[This review was collected as part of a promotion.] This phone has pretty much everything I wanted in a new phone for an upgrade. The screen is high resolution, the colors are great, and best of all its variable refresh rate up to 120hz! Anything I do on it feels snappy and quick. And the cameras are amazing for all the situations I have found so far.
While the vast majority of the phone is extremely great, I do have two issues with it. The first one being that it does not have a headphone jack on it. The second being that the removed the credit card magnetic broadcasting.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US