Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(4,476 Reviews)
Open Ratings Snapshot
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product. 
(
4,166 out of 4,311
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Solid phone
on September 1, 2021
Posted by: Titan
from Lancaster
Expertise:Intermediate
[This review was collected as part of a promotion.] This is all around best phone currently on the market
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the pictures
on September 1, 2021
Posted by: Giants
from Pleasant Hill
[This review was collected as part of a promotion.] The phone has great photo capabilities, and so far easy to use
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
excellent phone for recent years
on September 1, 2021
Posted by: bearbearbear
from Washington
Expertise:Intermediate
[This review was collected as part of a promotion.] I have been using galaxy phones since S9, upgraded each year. S21 is currently the best phone on for recent years. 1. it has really good cameras, compared to other devices like iphone and google phone, s21 definitely has the most vivid pictures for users. 2. Also the battery life is way better compare to previous generation, I can hold it for a day with no charge. Overral it's a really good phone with samsung's trade in program.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome screen and ease of use!
on September 1, 2021
Posted by: Just Bgunn
from Hartfird
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this 3 weeks ago, seemless learning curve. I have no complaints of my old phone phone, but definitely an improvement.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My best phone
on September 1, 2021
Posted by: Jodagr
from Detroit
Expertise:Expert
[This review was collected as part of a promotion.] First off the phone feels solid in your hands, not too heavy. The display is beautiful, the pictures are fantastic, everything is fast, it’s almost perfect. The only thing that could have made it better was having sdcard support. I had many great Galaxy and Notes before but currently had an iPhone 12 Pro and my S21 Ultra is better in every way possible.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Beautiful full feature phone
on September 1, 2021
Posted by: Sharmi
from Raleigh-Durham
Expertise:Intermediate
[This review was collected as part of a promotion.] The camera is amazing. The display is super smooth. I've resorted to watching movies on the phone than the laptop.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful device!
on September 1, 2021
Posted by: Lynn_in_MI
from Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I purchased this device just over a month ago. Love it! Only one complaint and that is that the camera gets super hot when you take a lot of high res photos.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Camera is excellent!
on September 1, 2021
Posted by: TTMK
from Rydal, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I really only purchased this because of the camera. I was amazed on how the pictures and videos came out. I have a lot more to learn and play with for the features not only on the camera but on the phone itself. There are features I did not have on my S7 phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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