Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Big and Big
on June 8, 2021
Posted by: Adrianocharly
from Bucharest - Romania
Expertise:Expert
[This review was collected as part of a promotion.] By far best phone, best attributes, best futures, but also a big and heavy phone.I thing the next best top phone should be smaller and lighter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite Samsung Phone to Date
on June 8, 2021
Posted by: Angela
from Canton, NC
Expertise:Expert
[This review was collected as part of a promotion.] I have used Galaxy phones for years now using both standard Galaxys and the Notes as well. I purchased this because of the deal I got for my trade-in, the 5g capability, and cameras. This is my absolute most favorite phone to date. The camera is by far better than any I have ever owned, everything is fast and runs great with no issues, and the battery life is great as long as I am not playing games all day on it. I am very happy that I decided to pull the trigger on this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but buzzing noise kills!
on June 8, 2021
Posted by: Jlynnwh
from Hawkins, TX
Expertise:Expert
[This review was collected as part of a promotion.] Works good but every single phone call is drowned or by buzzing or static noise.....
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 2, 2021
Hello Jlynnwh, thank you for reaching out. I can see how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143487294
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143487294
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great professional phone
on June 8, 2021
Posted by: savobze
from Boston, MA
Expertise:Expert
[This review was collected as part of a promotion.] I pre-ordered the phone and I'm very happy with the long lasting battery, stellar screen resolution, and professional vibrant photos
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 8, 2021
Posted by: MATT
from Reno Nevada
Expertise:Expert
[This review was collected as part of a promotion.] I use my phone everyday for work. Having a stylist with my phone has been super useful with taking notes, making reports, and sending messages. The camera has also been fantastic. It takes Quality pictures every time. Plus, I love the scan feature while taking a photo. The phone is fast and responsive. I don't know what I would do without it right now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on June 8, 2021
Posted by: Shortstuff
from Los Angeles
[This review was collected as part of a promotion.] I switched from a Galaxy S9 to this beauty (S21 Ultra) this phone is amazing !! The camera features and quality of the pictures is beyond awesome !
I love it !!
I love it !!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Snappy performance great features
on June 8, 2021
Posted by: Uberboyd
from Seattle
Expertise:Expert
[This review was collected as part of a promotion.] I could not be more please its all good but it was expensive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 Ultra 5G is Awesome!
on June 8, 2021
Posted by: AndrewA
from Highlands Ranch, CO
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone about 3 months ago and have not regretted the purchase for a second!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US