Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
2
Not that impressed with the phone
on June 8, 2021
Posted by: Tiny
from Harrisburg PA
Expertise:Intermediate
[This review was collected as part of a promotion.] Not impressed with the phone and or the features of the phone
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Tiny, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Yet!
on June 8, 2021
Posted by: Samsung Fan
from Idaho
Expertise:Intermediate
[This review was collected as part of a promotion.] I have running my business's thru my new phone for the last months and it has been working seamlessly with all my others electronics. Best Phone yet, and the camera and zoom are excellent!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great flagship phone!
on June 8, 2021
Posted by: koolaidyogurt
from Chino Hills, CA
Expertise:Expert
[This review was collected as part of a promotion.] Bought the phone last year and it's everything I wanted. It's like a greatest hits galaxy phone. Has all the features you'd want from previous models as well as new and improved features and hardware! Best galaxy phone out there by far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on June 8, 2021
Posted by: Wolfgirl
from Anchorage, Ak
Expertise:Expert
[This review was collected as part of a promotion.] I got my phone a few months back, I traded in the galaxy S9, and I absolutely love the S21 ultra. The 5G is fast, the phone is responsive and great for playing games on. The battery life far exceeded my expectations. Thank you Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on June 8, 2021
Posted by: Zoomie1085
from Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone when it was first available to purchase and I'm happy I upgraded. Everything works great. Screen, camera, speed, ease of use, everything works awesome. The only reason I am not giving it 5 stars is bc I can't delete some of the included Samsung apps from the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok but ruined it with the memory/aux changes
on June 8, 2021
Posted by: Brothe
from LA
[This review was collected as part of a promotion.] The phone is amazing EXCEPT that there is no longer an extra Storage Option and wired headphone option (the 2 main reasons I never switched to apple, yes it makes a huge difference). The speaker was positioned in a weird spot (on TOP of the phone) which made every conversation feel like it was on speaker phone. Everything else I the phone was great. I ended up converting over to an iPhone because Samsung no longer offered the extra memory option(main reason) and aux option.
Features
2
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 8, 2021
Posted by: Kazz_ex
from Charleston, SC
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone. Good features, great camera (especially the 100x zoom).
(Not a replacement for the note 20 if that's what you're looking for.)
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on June 8, 2021
Posted by: Manheim
from Flushing NY
Expertise:Expert
[This review was collected as part of a promotion.] Great phone wish battery would last a bit longer .but would buy it again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US