Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(4,476 Reviews)
Open Ratings Snapshot
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product. 
(
4,166 out of 4,311
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great specs and amazing camera
on September 1, 2021
Posted by: PT S21
from Newark, CA
Expertise:Expert
[This review was collected as part of a promotion.] My wife bought the iPhone 12 Pro (for the camera) just a few months before I bought my S21 Ultra, now she doesn't even like the iPhone camera and always wants to use my phone for photos.
The phone is amazing, very close to stock android and highly customizable.
And did I already mention that the camera is amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
There is a reason it is a flagship phone
on September 1, 2021
Posted by: Spyderlyon
from Rapid City, SD
Expertise:Expert
[This review was collected as part of a promotion.] Been very happy with the phone's performance and features. Only feature I am sad to not have is an SD Card. But doesn't effect overall score. The camera quality is awesome and speed and responsiveness are great.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone
on September 1, 2021
Posted by: SamsungSlut
from California
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 2 months ago and I've been in love ever since. The quality of the camera and the 5G is amazing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm in love.
on September 1, 2021
Posted by: BoocieMemes
from Lisle Illinois
Expertise:Expert
[This review was collected as part of a promotion.] Coming from a Samsung a50 this was a huge upgrade for me. ever since day one ive been in love everything about this device is great, the only issue i have with it is that its missing a headphone jack and the price is a little high, but other than that i love it!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features!
on September 1, 2021
Posted by: Perez95
from Port Arthur, TX
Expertise:Expert
[This review was collected as part of a promotion.] I bought my galaxy s21 ultra it's great I love using the mirror feature the most
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good overall, but set expectations for the camera
on September 1, 2021
Posted by: kkl82
from Los Angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I have been a long time fan of Samsung's phones (my last phone was the Note 9), and decided to recently do an upgrade to the S21 Ultra. It's a solid phone for sure, but if you're looking at this phone because of the 108MP camera, you should make sure to have the right expectations of it as it feels a little overhyped. Yes the increased megapixels are great, but the larger sensor also can cause blurriness around the edges so I haven't really been using the 108MP much. Maybe future upgrades will improve this.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Performance is great
on September 1, 2021
Posted by: Cwil94
from Detroit Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched to a different carrier. Not to thrilled with the carrier but the phone is excellent. The only thing the phone doesn't have that my Samsung Galaxy Note 9 had was a stylus. If they provide a stylus going forward I know people will enjoy this phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome camera
on September 1, 2021
Posted by: Abc59
from Myrtle beach, sc
Expertise:Intermediate
[This review was collected as part of a promotion.] Glad I bought this phone. It's upgrade from note 10+
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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