Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8 out of 5
4.8
(4,476 Reviews)
Open Ratings Snapshot
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product. 
(
4,166 out of 4,311
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Great
on September 1, 2021
Posted by: Donnau
from Ashburn. Virginia
Expertise:Intermediate
[This review was collected as part of a promotion.] I am really enjoying my new phone. Video is bright and clear. Photos terrific.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best Smartphone in the market
on September 1, 2021
Posted by: HAslam
from Colorado
Expertise:Expert
[This review was collected as part of a promotion.] My wife has an iPhone 12 Pro Max, so when I create this review I have used the biggest competitor product thoroughly. Let's start off with the screen resolution, the touchscreen look and feel on the S21 Ultra 5G is much performance than the 12 Pro Max. The camera, although picture quality and processing is similar, the resolution on S21 Pro Max beats the competition by 100x. I have been a very happy and a satisfied customer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone!
on September 1, 2021
Posted by: Sheiladderr
from Mead, Colorado
Expertise:Beginner
[This review was collected as part of a promotion.] Wasn't sure about doing an upgrade but now I'm glad I did! The Samsung Galaxy S21 5G is fast, takes great pictures & super easy to use.
Fits perfectly in my pocket for my exercise routine.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome camera
on September 1, 2021
Posted by: Grateful
from Chicago
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the S21 Ultra for 6 months. It is the best phone I've ever owned. the camera quality is beyond belief, it is super fast and very easy to use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Trusted Samsung Quality Build
on September 1, 2021
Posted by: TLee3
from Kennesaw, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] Very fast processor, quality construction. This is my third Samsung Galaxy phone I have owned. However, I do not like the operation involved to turn the phone off/on, compared to my previous models. The process to turn on/off is too cumbersome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on September 1, 2021
Posted by: Sayben
from Maryland
Expertise:Intermediate
[This review was collected as part of a promotion.] This has been amazing! The camera is amazing! The feel and sensitivity of this phone is excellent! Great purchase!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Switched from iphone
on September 1, 2021
Posted by: TMalik
from Maryland
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched from Apple to Android and this was my first ever Android purchase. All I have to say is that I am simply blown away by this product. Also, kudos to Samsung as they continue to make high-quality products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone!
on September 1, 2021
Posted by: Water doggy
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 months ago and love it. Photos are excellent, screen resolution is super sharp!....like the size of the screen...good for old eyes...and the battery seems to last a lot longer than my old Galaxy 7
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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