Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Exceptional photo and video quality
on June 14, 2021
Posted by: Wcmunroe
from Omaha, Nebraska
Expertise:Expert
[This review was collected as part of a promotion.] Simply unparalleled in the space. Knocks down the iPhone and others. Friends with iPhone constantly wowed by picture quality.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performaximus
on June 14, 2021
Posted by: Dee Em
from Cambridge, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] Easy to switch apps paired with excellent battery-life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera experience
on June 14, 2021
Posted by: Fahim408
from Hialeah,FL
Expertise:Expert
[This review was collected as part of a promotion.] I preordered this device. I am samsung fan but this device made me love samsung more than ever. Everything from display to camera options is flawless and super fast charging is a huge plus. The weight and size is so perfect. I loved it so much that i had to order one for my wife too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra pictures
on June 14, 2021
Posted by: Anonymous
from Houston, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] The best Samsung phone that I have ever used. The picture quality in any light condition is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera, many features, Great battery life,
on June 14, 2021
Posted by: none
from Fredonia PA
Expertise:Intermediate
[This review was collected as part of a promotion.] We bought four of these for our whole family, about 4 months ago. It was a great deal, and i don't regret it. The camera is awesome, and takes excellent pics. The features are quite impressive for just about any type user. The battery life is amazing and I can get a day and a half easily without recharging. The feature of being able to write on the phone like a Samsung Note is a great bonus that I have used many times. I would recommend this phone to anyone. Awesome!! Keep up the great work!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on June 14, 2021
Posted by: Debbie
from Pueblo West, CO
Expertise:Intermediate
[This review was collected as part of a promotion.] I love this phone especially the camera! I've had this phone since 2-21 and it has not disappointed me. I really enjoy taking photos of the moon and I sure wish I would have had this phone when the comet was visible last year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has everything I need
on June 14, 2021
Posted by: TGC1
from Lakeview AR
Expertise:Intermediate
[This review was collected as part of a promotion.] I am busy trying to learn how to use all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good technology ruined by the interface
on June 14, 2021
Posted by: gogeta110
Expertise:Intermediate
I bought this 3 months ago, thinking it would be an amazing upgrade from a Pixel XL phone. But through the numerous iterations since my last Galaxy (an S4), Samsung has added a lot of problems with their proprietary software.
I can't rely on basic features such as call screening or visual voicemail, because the needless Samsung apps (Phone etc) do not work properly with Android or my carrier.
A "flagship" smartphone where you cannot use basic features with expected consistency, is not a phone I can recommend. I should have waited for the new Pixel or went with a OnePlus
I can't rely on basic features such as call screening or visual voicemail, because the needless Samsung apps (Phone etc) do not work properly with Android or my carrier.
A "flagship" smartphone where you cannot use basic features with expected consistency, is not a phone I can recommend. I should have waited for the new Pixel or went with a OnePlus
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello gogeta110, thank you for sharing your experience with this phone. If I were in your position, I would be upset too. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423259
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423259
^Elizabeth
Written by a customer while visiting Samsung US