Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
4
Great Phone
on June 10, 2021
Posted by: Love Samsung products
from Seattle
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone when it first came out and I am happy that I did. I bought the one with 256 GB storage space and I am glad thst I did since I already have 89 GB used. I love the camera and the many zoom-in options when taking a picture. I like that I can wirelessly charge it with the phone cover on.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on June 10, 2021
Posted by: sharitex
from Chandler, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] awesome phone awesome phone awesome phone awesome phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 10, 2021
Posted by: Dealdigger
from Grasston MN
[This review was collected as part of a promotion.] A very user friendly phone with top notch features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE
on June 10, 2021
Posted by: ginnibtx
from Winnsboro, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've loved Samsung phones for a long time now. The S21 Utra 5G is a really great phone with a great price. The battery in this phone is superior to batteries in the past. Love the quality of the pictures also.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Customization Options
on June 10, 2021
Posted by: RonaldBasil
from San Jose
Expertise:Intermediate
[This review was collected as part of a promotion.] The tiniest tweaks, such as how I want my notifications to appear, to changing my theme whenever I want. It covers practically all elements, which is something I appreciate about this phone. Excellent camera. The S-pen is a bonus function of this phone that comes in handy while I'm evaluating papers or creating drawings. I can also use Bixby to connect this phone to my monitor. This cellphone is extremely user-friendly and accessible. The features are excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on June 10, 2021
Posted by: Bobby K
from Cleveland, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I replaced my old Samsung with the new 5G S21 and love it have had no problems. The best phone I have owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Feedback
on June 10, 2021
Posted by: None
from Texas
[This review was collected as part of a promotion.] Wife purchased this phone for me 4 months ago, it has worked pretty good. It did freeze and lock up the first couple of weeks. When a update is available and after updates it will keep turning off and on by itself three or four times.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello None, thank you for bringing this to our attention. We are sorry to hear of the experience you have had with this phone. I understand how this must feel. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the phone rebooting repeatedly. If you are still having issues, we're here to help. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406483
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143406483
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Is it worth the money?????
on June 10, 2021
Posted by: Rick678
from GEORGIA
[This review was collected as part of a promotion.] I've been a Galaxy phone user for almost 10 years, I owned S4, S5, S7, S10 and now a S21 ultra 5g, I had my fair share of bugs but not like this one, my battery does not last a full day, my GPS goes crazy and stop working, my YouTube start to shake, my cameras close it self while I'm using it and now my phone started to get hot, I can feel it true my work pants, this is a good looking phone but is it worth the money????? Not really .
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 15, 2021
Hello Rick678, thank you for bringing this to our attention. If I were in your position, I would be upset too. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143419751
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143419751
^Elizabeth
Written by a customer while visiting Samsung US