Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Average customer rating
4.8
(4,476 Reviews)
Rating breakdown 4,476 reviews
5 Stars
3,727
4 Stars
563
3 Stars
92
2 Stars
42
1 Star
52
97%of customers recommend this product.
(
4,166 out of
4,311)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 Ultra 5G 512GB (Unlocked) - Phantom Black
Customer Rating
5
Glad I upgraded. This phone is addictive!
on June 9, 2021
Posted by: FirstL80
from Tampa, Fl.
[This review was collected as part of a promotion.] Lots of bells and whistles. .. the phone is amazing and the camera is even better. Zoom is outrageous...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Powerful but....
on June 9, 2021
Posted by: Nail
from South Bend IN
Expertise:Intermediate
[This review was collected as part of a promotion.] Few issues and not sure if it is phone or service related. The phone is extremely slow on internet often in spite of being on the new 5G network. The other issue is the screen is very easily scratched. Not sure how as I just hold it in my pocket with nothing else in the pocket but has several noticeable scratches.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Needs improvement
on June 9, 2021
Posted by: cojimenez166
from lawrnece. mass
Expertise:Expert
[This review was collected as part of a promotion.] Upgraded to this phone about a month ago and Im not too happy with it. Connectivity is a big issue, dropping calls and not being able to be herd on calls. You must fix these bugs on this phone, if not you built a LEMON. FYI been an Android customer for about 15 years.
I would recommend this to a friend!
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello cojimenez166, thank you for the feedback. I understand how important this is to you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001240/) to an article that will help you troubleshoot the dropped calls. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
All round great phone.
on June 9, 2021
Posted by: Mdkelite
from Albany,Ga.
Expertise:Intermediate
[This review was collected as part of a promotion.] Had this phone several months now. And I have to say best money spent in awhile. Amazing screen. Battery life is best I have had in a phone. ALL DAY use no problem. Got the case with Spen and love it too. Pictures and videos have been beautiful. Speakers are loud and crisp. First phone that I have completely enjoyed my time with. What else can be said. O the UI has been so smooth to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on June 9, 2021
Posted by: Orso_Druido 81
from Webster, NY
Expertise:Expert
[This review was collected as part of a promotion.] This is a great phone! Plenty of features, crystal clear display, amazing camera. One problem that I have found is that 5G is not that great yet and the ability to turn 5G off is not there. The lack of a consistent 5G network makes sending messages and making phone calls impossible at times. Without the ability to turn off 5G I find myself constantly restarting my phone just to be able to send a text.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate experience
on June 9, 2021
Posted by: Danny
from Dallas
Expertise:Intermediate
[This review was collected as part of a promotion.] I have always been a Galaxy fan, but this phone is the BEST!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on June 9, 2021
Posted by: Shawn
from Albemarle, NC
Expertise:Expert
[This review was collected as part of a promotion.] Get a lot of compliments on my pictures. Battery last a long time.No issues with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 9, 2021
Posted by: Jramaking
Expertise:Expert
[This review was collected as part of a promotion.] Impressed with the screen and camera, overall amazing phone
I would recommend this to a friend!
Written by a customer while visiting Samsung US