Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.6 out of 5
4.6
(271 Reviews)
Open Ratings Snapshot
Rating breakdown 271 reviews
5 Stars
209
4 Stars
35
3 Stars
13
2 Stars
7
1 Star
7
92%of customers recommend this product. 
(
179 out of 195
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5 out of 5
5
Quality phone
on December 26, 2024
Posted by: Anonymous
from Fraser, Colorado
Expertise:Intermediate
Verified Purchase:Yes
Amazing phone, got it with the galaxy ear buds pro 3 and im more than happy. an excelent christmas gift for myself
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst Screen Resolution and Colors
on December 26, 2024
Posted by: Getclay
from CA
Expertise:Expert
Verified Purchase:Yes
The screen colors and resolution is the worst I have ever seen on a phone. My S22 Ultra was way better. Very disappointed in this phone and will not be buying Samsung again.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 27, 2024
Hi Getclay, thank you for your feedback on your Samsung Galaxy S24+. We would love to help you adjust the settings of your display to provide the visual experience you are seeking. First, please ensure your software is up to date on your device. After this is done, you can go in to your settings app under display and turn off the adaptive color tone setting. You can also do this from the quick panel drop down under the brightness bar, more options, and then disable the adaptive color tone. If this does not help you resolve this matter with the display, we have also provided a link to the Samsung Support Team to offer additional one on one assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome product
on December 25, 2024
Posted by: VAG17
from Hartford
Expertise:Expert
Verified Purchase:Yes
So far awesome!
Peformace/battery efficiency/camera is good.
Good upgrade from my previous one.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outstanding Phone!
on December 22, 2024
Posted by: RoCT
Expertise:Expert
Verified Purchase:Yes
Outstanding phone! Battery life is impressive, love the 12 GB of RAM, Camera is impressive, highly recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Smart Switch app was amazing
on December 22, 2024
Posted by: Roxie Thomas
from Peachtree Corners, GA
Expertise:Expert
Verified Purchase:Yes
The Samsung Smart Switch app was amazing. It completely copied by entire phone contents easily and transferred to the new Samsung S24+. The phone works great and I appreciate the AI connection.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S24+
on December 21, 2024
Posted by: Anonymous
from NYC
Expertise:Expert
Verified Purchase:Yes
Pretty same phone as my old S22. But too expensive. You guys have to work on affordability
I would recommend this to a friend!
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 26, 2024
Hi there Joe Miller, we appreciate your feedback on your Samsung Galaxy S24+. We understand how important it is to feel that you have made a good investment with your new device, and feel that you have truly upgraded. This device has enhanced battery size, and larger RAM from the Galaxy S22+. This along with the addition of Galaxy AI makes this device unique and like nothing before. We have provided a link to the full device manual to help you discover the ways that Live Translate, Note Assist, and Generative Edit can enhance your experience with your new device every day. We have also provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Phone is not letting us be heard
on December 20, 2024
Posted by: jraz
Expertise:Intermediate
Verified Purchase:Yes
The phone is great in many ways except for receiving phone calls. Often we can hear the party calling but they can't hear us. This happens frequently. Our other phone (not Samsung) has no issues when the person calls back on it.
Response from Samsung USBy R&R Team, December 20, 2024
Hello Jraz, we appreciate your feedback on your Samsung Galaxy S24+. We completely understand how valuable your phone calls are to you every day, and we would love to help you resolve this experience. We have provided a link to an article below to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues and review warranty and other options with you directly. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001652/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Android S24
on December 19, 2024
Posted by: Drcwpeacock
from 33904
Expertise:Expert
Verified Purchase:Yes
Great android phone, defiantly worth the buy. Very functional
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Drcwpeacock, thank you for sharing your thoughts about your Samsung Galaxy S24+ with us. We are thrilled to hear how much you are finding the quality in your new device and are so happy with your new purchase. We have shared links to the full device manual and the Samsung Support Team to help you further explore the full capabilities of your device, and answer any questions you may have about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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