Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
3
The speaker and the AI voice to text are terrible.
on July 14, 2025
Posted by: Pauliej
[This review was collected as part of a promotion.] I have had many Samsung phones throughout the years. And this by far it's supposed to be the best. However, in my view, it is the absolute worst. The AI voice to text is garbage. I've had this phone for over a year. And it still hasn'learned my voice patterns on any given day. The speaker volume, it's horrible. I can hardly hear phone calls.. my 5G service is horrible inside buildings. Unless assisted by wi fi.
Value
3
Response from Samsung USBy R&R Team, July 15, 2025
Hi there Pauliej, we appreciate you sharing your thoughts about your Samsung Galaxy S24+ with us. We completely understand how important your device is to you every day, and needing the full functionality every day. We would love to help you resolve your frustrations and have the best possible experience. We have provided links to articles to help you with the speakers and connectivity of your device. We have also shared a link to the Samsung Support Team to assist you with the voice to text, and offer additional assistance if the additional frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
galaxy ai search is the best
on July 14, 2025
Posted by: revyyhuynh
[This review was collected as part of a promotion.] I use ai to reverse search so many things in my daily life. for example on Instagram, links are not click able so I use the Google ai search function to open it. I can find locations in images and I can search up addresses very easily . I use it during my travels to translate text instantly. I don't even need to take pictures , I just open the camera and pan over the text and hold the home button and galaxy ai does the rest
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI is Here
on July 15, 2025
Posted by: SamsungG
[This review was collected as part of a promotion.] This Samsung Galaxy S24 + is an Amazing device, I traded my Older Samsung device for this Spectacular Phone. The Available AI features in this phone really advances the Technology from my old phone. So Happy with this Upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery life, gaming graphics, galaxy Ai
on July 15, 2025
Posted by: Contestant44reviewer
[This review was collected as part of a promotion.] Love the galaxy Ai very effective especially on my Notes app good with summarizing and also with translation. Especially on gaming platforms great graphics, runs smoothly and best battery life to do much on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG S24 PLUS
on July 15, 2025
Posted by: Volodymyr
[This review was collected as part of a promotion.] Samsung Galaxy S24 Plus
Every time I pick up the Samsung Galaxy S24 Plus, it just feels right. From the buttery-smooth display to the effortless performance, this phone makes everyday use a delight. Here’s why I love using it:
Every time I pick up the Samsung Galaxy S24 Plus, it just feels right. From the buttery-smooth display to the effortless performance, this phone makes everyday use a delight. Here’s why I love using it:
The Samsung Galaxy S24 Plus is a near-perfect flagship—powerful, feature-rich, and future-proof with AI enhancements. It improves on the S23 Plus with a brighter display, better battery life, and smarter software. If you want a large-screen Android phone without the bulk of an Ultra, this is the best choice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best one.
on July 15, 2025
Posted by: Crissj37
[This review was collected as part of a promotion.] I really liked it super fast, I have not had problems today, but it would be better if I had a Samsung assistant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it.. been using for weeks
on July 15, 2025
Posted by: Tobz007
[This review was collected as part of a promotion.] I have been a Samsung fan for 18years and never look back. Big Fan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24+ Review
on July 15, 2025
Posted by: Rvoss2
[This review was collected as part of a promotion.] I've been using the Galaxy S24+ for a few weeks now, and honestly, it's one of the best phones I've owned. The display is super sharp and smooth—everything looks amazing on the 6.7" screen. Performance is lightning-fast, and the battery easily lasts me through a full day, even with heavy use.
What really surprised me was the Galaxy AI features. I use the live call translation when talking to my cousin overseas, and it's shockingly accurate. The photo editing tools are next level too—removing people from the background or moving objects is so easy now. Even the AI summaries in Notes help me stay organized for work.
Cameras are great, especially for low light and portraits. It’s not a huge leap from the S23+ camera-wise, but still solid. The phone also feels really premium in hand, and I appreciate the more durable screen glass.
Overall, this is a smart, powerful phone that’s made my daily life a lot easier. Highly recommend.
Value
5
Written by a customer while visiting Samsung US