Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5
Powerful phone , but i need more battery life.
on July 6, 2025
Posted by: Sweetjen12
[This review was collected as part of a promotion.] Galaxy S24+ is a sleek, powerful phone with a stunning display, fast performance, and great cameras. The new Galaxy AI features are actually useful, especially for messaging and editing photos. It feels premium and handles everything smoothly,only downside , the battery is good but could last a bit longer for heavy users. Still, overall, it's one of the best Android phones of the year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is pretty awesome!
on July 6, 2025
Posted by: AeO6872
[This review was collected as part of a promotion.] I am really loving my phone! It has so many different features and colors are very nice and vibrant. I like the Galaxy AI feature it, it practically knows everything that you would pretty much like to know! I also play a lot of games on my phone, which is another awesome experience in itself!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Wasted time
on July 6, 2025
Posted by: UpgradeMe
[This review was collected as part of a promotion.] Everything is extremely slow! Wifi doesn't work accordingly while being out! Device signs you out automatically while in the middle of processing. Reached out several months to carrier also Samsung! They've been rude, not helpful and failed to reach back out. It's terrible device isn't operating properly especially the expensive cost!
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S24+. We completely understand how frustrating it is when your device is not meeting your expectations in functionality. We would love to help you troubleshoot your frustrations. We have provided a link to an article to help you with the Wi-Fi connection, however, Wi-Fi will only operate when you are in range of a router and connected to the network. We have also provided a link to an article if you are experiencing this frustration with the connection to your carrier while out during the day. We have also provided a link to an article to help you maximize the speed of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Slow at times
on July 6, 2025
Posted by: Zippedoff
[This review was collected as part of a promotion.] This phone has all the storage I need and is awesome in every way except it is very slow opening apps and web pages. The AI is very annoying and I would recomend turning it off. Other than that this phone is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features and love the sleek new look
on July 7, 2025
Posted by: SHAINI
[This review was collected as part of a promotion.] Love being able to get a new phone and I dont have to relearn how to run a new phone. Love the sleek look and how it fits in my hand. The picture quality is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone overall !
on July 7, 2025
Posted by: Javier
[This review was collected as part of a promotion.] The phone is easy to use and great to work with. Compatible with every Bluetooth device. Great sound from the mic and speaker.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best one yet
on July 7, 2025
Posted by: GenXYaYa
[This review was collected as part of a promotion.] I love this phone. The camera is top tier! I'm not too well versed in the Galaxy AI (freaks me out a little) but I have used it. I'm a bit "old school" so it will take me time for me to get used to it. Overall, hands down best phone I've had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product remains smooth and fast
on July 7, 2025
Posted by: Aguy41
[This review was collected as part of a promotion.] I've been using my Galaxy S24+ for about a year now and I have yet to see any performance issues. I feel like this phone will always be this smooth.
Value
5
Written by a customer while visiting Samsung US