Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
2
CHARGING PORT DISCONNECTED
on June 29, 2025
Posted by: BrickBeasT212
[This review was collected as part of a promotion.] I was very disappointed, when my phone is ground and the charging board disconnected from the motherboard, causing the board to be frightened as well. That's happened twice and GALAXY S21...prior...now the GALAXY S24. So with my new S24 plus game and it got a correct screen on both sides. I took it to the kiosk. I got a $121 for it. Because I felt like it would be better to just get what I can from it instead of paying for another replacement phone. It would have you know, it's cost too much money and it's only a simple wire that you guys are really disconnected. And it's really hurting service for customers to stay with you right now. I'm on at A15 and I had A16. I've always been loyal to Samsung. But Samsung has not always been loyal to its customers. Was giving quality Equipment in software and malware Instead , they go for a look and the boxes are always pretty to look at, but if the product is TAINTED, why continuously waste my hard hard earned money...on a COSMONAUT...
Value
2
Response from Samsung USBy R&R Team, June 30, 2025
Hello BrickBeasT212, thank you for sharing your experience of your Samsung Galaxy S24+ with us. We know how frustrating it is when your device is not aligning to your expectations in functionality. We are always happy to assist our customers, and have provided a link to the Samsung Support Team. They can work with your through chat to review any and all options available to you for any frustration you are experiencing. They can also answer any questions about warranty options available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
This product gets me
on June 29, 2025
Posted by: SamsungsFinest
[This review was collected as part of a promotion.] Streaming- very good hands on
The issue is with over heating and battery life , when it hits 5% it will automatically shut down if you are on a call or using it.
This is unlike the other models that I have used that literally go until 1 %
The issue is with over heating and battery life , when it hits 5% it will automatically shut down if you are on a call or using it.
This is unlike the other models that I have used that literally go until 1 %
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24+ with us. We are happy to hear that you are enjoying the streaming on your device, along with daily usage. We have provided a link to an article to help you with the temperature you mention experiencing. We have also provided a link to the Samsung Support Team to offer assistance with the device battery levels and any additional questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best android I have had so far.
on June 30, 2025
Posted by: Steveo
[This review was collected as part of a promotion.] Thanks again Samsung. Love the products. Easy to use and dependable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty fast
on June 30, 2025
Posted by: Booda716
[This review was collected as part of a promotion.] I use my phone for everything, and it's worked well for years!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth Performance, Great Battery
on June 30, 2025
Posted by: MomOf5FeralChildren
[This review was collected as part of a promotion.] I am a mom to five kids, so my phone is used for games, streaming, calls, texts, and (my personal fave) reading/audiobooks!
I love that there is no performance lag, and that I can smoothly transition from one app to the next. My charge holds up well, and my phone gets a lot of use without rushing to a charger.
I have used the galaxy AI feature to create cute backgrounds and for internet searches. Circle search is my most used bonus!
Most of all, I love that my sound quality is so good. I can hear my notifications, ringtone, and calls clearly. I have no issues with static sounds on my streaming or audiobooks.
I have been a galaxy user since 2014, and don't know that I could ever leave them behind.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy AI features are great.
on June 30, 2025
Posted by: Slimb23
[This review was collected as part of a promotion.] The new Galaxy AI functions make my device easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2025
Posted by: Anniemay72
[This review was collected as part of a promotion.] The phone is fast and the perfect size. Battery last a long time but when i play too much I will need to charge it everyday. So used to Samsung Phones so I would stick to it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone holds a long charge and great pictures
on June 30, 2025
Posted by: Sara95
[This review was collected as part of a promotion.] Galaxy AI is great and works well on the S24+ lots of updates so your always the first to have the new AI tools
Value
4
Written by a customer while visiting Samsung US