Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,249 Reviews)
Rating breakdown 4,249 reviews
5 Stars
3,510
4 Stars
586
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
2
Bad Battery life
on March 26, 2024
Posted by: dina0896
I have had this phone for a month now. Battery drains by 20% in first 2 hours with minimal usage.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, March 26, 2024
Good day Dina0896,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ has an intelligent 4,900 mAh all-day battery that gives you more game time, watch time and you time. Your battery can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, the number of times charged, and many other factors. If you feel like your Galaxy S24+ battery is not performing up to your expectations, feel free to check out "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some great information about optimizing your Galaxy battery life. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy S24+ has an intelligent 4,900 mAh all-day battery that gives you more game time, watch time and you time. Your battery can allow you to watch videos for up to 31 hours or listen to music for up to 92 hours. Actual battery life varies by network environment, features and apps used, frequency of calls and messages, the number of times charged, and many other factors. If you feel like your Galaxy S24+ battery is not performing up to your expectations, feel free to check out "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some great information about optimizing your Galaxy battery life. If you would like any additional assistance afterwards, feel free to contact Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
4
Can't transfer my emails?
on March 24, 2024
Posted by: Boss Big Deal
from Silver Spring , MD
Expertise:Expert
Be advised that I bought this phone about a week ago.
The problem I'm dealing with is that my emails/address's; I can't transfer to my newer phone S24+.
Samsung doesn't have the answer thus far.
This may keep me from trading in my older phone S10+.
The problem I'm dealing with is that my emails/address's; I can't transfer to my newer phone S24+.
Samsung doesn't have the answer thus far.
This may keep me from trading in my older phone S10+.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great deals
on March 22, 2024
Posted by: James
Great deals
Love AT&T 💘 byes
Good price on the you By
Love AT&T 💘 byes
Good price on the you By
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente función
on March 22, 2024
Posted by: Santa
from Orlando Florida
Expertise:Expert
Tengo el S22+y me gusto mucho solo quiero seguir actualizando
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Major speaker, sound issues!
on March 19, 2024
Posted by: Seahorse02
Sound & speakers are awful, particularly on speakerphone. Came with no torch widget, which samsung vould not fix. Adjustments in sound app made no difference to speaker quality. Screenshots entail pushing power & volume down buttons - both on right side & that is really difficult for small hands. Reading screens are grainy! Returned & went back to my old s10.
Response from Samsung USBy Social Commerce, March 21, 2024
Hey Seahorse02,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have some time to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your device. To use the flashlight, open the Quick settings panel by swiping down from the top of the screen using two fingers. Next, tap the Flashlight icon to turn the light on or off. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device is too difficult for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Tap to enable this feature. For your convenience, I have included a link to your device manual for your reference. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/answer/ANS00084162/
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Take a moment to review, "Speaker not working on Samsung phone" when you have some time to conduct some simple troubleshooting steps to help resolve what you have described to be experiencing with your device. To use the flashlight, open the Quick settings panel by swiping down from the top of the screen using two fingers. Next, tap the Flashlight icon to turn the light on or off. If taking a screenshot by pressing and releasing the Side button and Volume down button of your device is too difficult for you, you can use your palm swipe to capture a screenshot instead. You would capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. Tap to enable this feature. For your convenience, I have included a link to your device manual for your reference. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
https://www.samsung.com/us/support/answer/ANS00084162/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on March 17, 2024
Posted by: EllM
from Mesa, AZ
Expertise:Beginner
I just got this a week ago. Love it so far. Easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My new S24plus
on March 17, 2024
Posted by: WingmanS
[This review was collected as part of a promotion.] My S24 plus has become my wing man! It has changed my life in so many positive ways, life will never be the same without it.
I think the S must stand for Superior. This phone is essential from tbe start of my day with the alarm to the multi tasking throughout the day to peaceful wind down and preparatin for tomorrow its truely a.game changer. I cant imagine life wirhout my Galaxy.
I think the S must stand for Superior. This phone is essential from tbe start of my day with the alarm to the multi tasking throughout the day to peaceful wind down and preparatin for tomorrow its truely a.game changer. I cant imagine life wirhout my Galaxy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
If you like a camera phone then this isn't for you
on March 17, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I recently switched from S23 FE (exynos) to S24+ (snapdragon). Its image processing is very bad. Extremely poor HDR for pictures. It doesn't brighten the face like all exynos processors do. Overall the phone is amazing but camera takes grainy pictures. I really wanted to post some pictures here but due to privacy reasons, I am not posting the pictures. I must say that in most scenarios S23 FE takes 100% better pictures. May be they might fix this in a future update.
Value
2
Response from Samsung USBy Social Commerce, March 18, 2024
Aloha,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, you can take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. The camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like any further assistance, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24+. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your S24+ comes with a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, you can take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances. The camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you would like any further assistance, feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US