Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Customer Rating
5
Love this phone!
on June 2, 2025
Posted by: Munkamoo18
[This review was collected as part of a promotion.] I love this phone! The Galaxy AI is so real and there are so many neat and new and useful yet fun functions included!
I upgraded from the S20 FE which I loved but this phone is next level!
I use it for streaming and the camera is out of this world! I am an avid bird watcher and a Sky geek and the pictures I'm able to take with this phone are unbelievable! They look like professional pictures!
I would recommend this phone to anyone!
I upgraded from the S20 FE which I loved but this phone is next level!
I use it for streaming and the camera is out of this world! I am an avid bird watcher and a Sky geek and the pictures I'm able to take with this phone are unbelievable! They look like professional pictures!
I would recommend this phone to anyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power of Samsung AI in a premium smartphonephone
on June 2, 2025
Posted by: Onigold
[This review was collected as part of a promotion.] Samsung Galaxy S24+ emerges as the flagship with a bold reimagining of what our devices can do for us, not just with us. I have used Samsung from Galaxy S2 so at first glance, I assumed the S24+ was simply an incremental change but you can't ignore the beauty of Gorilla Glass Victus 2 screen and the premium feel.
It’s what lives beneath the surface that sets this phone apart: the brilliance of Samsung AI.
With Galaxy AI woven deep into its DNA, the S24+ becomes less of a device and more of an intelligent companion. Circle to Search, which I have used to find variety of products and places. Live Translate redefines global communication, offering real-time, on-device translation in voice and text, so language barriers melt away mid-conversation.
With Galaxy AI woven deep into its DNA, the S24+ becomes less of a device and more of an intelligent companion. Circle to Search, which I have used to find variety of products and places. Live Translate redefines global communication, offering real-time, on-device translation in voice and text, so language barriers melt away mid-conversation.
And then there’s the camera, a storyteller’s dream. With AI-powered image enhancement, Nightography zoom, and real-time generative editing, even casual shots feel like magazine covers.
S24+ doesn’t just respond; it anticipates. Samsung AI isn’t a gimmick. It’s a guide, a translator, an editor, a co-pilot. The future isn’t coming, it’s already in my hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Review of Galaxy S24 Plus
on June 2, 2025
Posted by: Ezrway
[This review was collected as part of a promotion.] On June 18, 2023 I bought a Galaxy S23 Plus with 512 GB of storage to replace my Galaxy S10 Plus. Right from the start I was entirely disappointed with the battery life and the overall user experience of the S23 Plus.
I usually keep a phone for 4 or 5 years, however, I was so dissatisfied with the S23 Plus, I decided to get a new phone just over a year since I bought this one.
On September 12, 2024 I traded in the S23 Plus for a Galaxy S24 Plus, also with 512 GB of storage. I was looking forward to the same high quality and satisfying user experience I had come to expect from Galaxy class phones, like I had with my Galaxy S7 Edge and my Galaxy S10 Plus.
Over the 8 months I've had the S24 Plus I found I bought a new phone with a fancy built in Galaxy AI that also had extremely poor battery life and a very dissatisfying user experience. The fancy Galaxy AI did nothing to make my experience any better. I was just as unhappy with the S24 Plus as I was with my previous phone.
I did many Internet searches, browsed various Social Media sites, I also searched Samsung's website, looking for a tweak I could make or some change that would help me like using my phone like I did with the previous Galaxy phones I'd had.
Unfortunately, though I tried many things, none of them made a difference.
Unfortunately, though I tried many things, none of them made a difference.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hi there Ezrway, thank you for sharing your experience of your Samsung Galaxy S24+ with us. We know that your phone is important to you for a range of tasks every day, and we would love to help you best align the device to your needs.We have provided links to a few troubleshooting guides to help you maximize the battery life. We have also provided a link to the Samsung Support Team to help you address you concerns one on one and best align your device to your usage needs. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing photos and video
on June 2, 2025
Posted by: Eaglez279
[This review was collected as part of a promotion.] Galaxy AI is what I put to win the visa gift card .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy has amazing features
on June 2, 2025
Posted by: MissChocolate82
[This review was collected as part of a promotion.] Galaxy AI is an amazing help to everyday living and tasks that I need to get done. With help from reminders to added to my schedule.
I have been buying samsung's for years and plan on continuing to by in the future.
I have been buying samsung's for years and plan on continuing to by in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 plus
on June 2, 2025
Posted by: Tweety
[This review was collected as part of a promotion.] Small and compact. Bright display. Long lasting battery life. Powerful performance. Useful AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy quality is constantly going down
on June 2, 2025
Posted by: VeteranSamsungUser
[This review was collected as part of a promotion.] My Galaxy S24+ is not even on year old and the wifi disconnects / reconnects on its own. I have reset the wifi settings but doesn't matter as still same issue. I have been using Samsung Galaxy since S6 but now I am thinking it's time to move away from Samsung. Expensive phone and garbage quality.
Value
1
Response from Samsung USBy R&R Team, June 4, 2025
Hi there VeteranSamsungUser, thank you for sharing your thoughts about your Samsung Galaxy S24+ with us. We completely understand how important the reliable connection of your device to the internet is to you every day. We have provided a link to an article to help you address this matter at your convenience. We have also shared a link to the Samsung Support Team to offer one on one assistance through chat if this matter continues. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New and improved features
on June 2, 2025
Posted by: JReeder
[This review was collected as part of a promotion.] Great for learning Galaxy AI and all new features.
Value
5
Written by a customer while visiting Samsung US