Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.8
(4,250 Reviews)
Rating breakdown 4,250 reviews
5 Stars
3,510
4 Stars
587
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24+ 256GB (Unlocked) - Cobalt Violet
Posted by: Pegasus8264
from Denver, Colorado
Verified Purchase:Yes
I love this phone. It's a much faster operating system than my last phone. So far the main thing I dislike are the buttons on the right side of the phone. I'm constantly accidentally hitting them. Other than that I would really prefer the fingerprint recognition on the camera lens instead of the screen. It constantly doesn't recognize.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, March 6, 2025
Hi there Pegasus8264, we appreciate you sharing your thoughts about your Samsung Galaxy S24+. We are happy to hear you are overall pleased with your usage of your new phone. We have provided a link to an article to help you with the fingerprint reader not operating as expected. We understand changes to the configuration of your device can take some time to adjust to the feelof it in your hand and usage. We have provided a link to the Samsung Support Team if you haev any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great product as always.
on March 3, 2025
Posted by: BigSixx975
[This review was collected as part of a promotion.] I've been a Android/Galaxy user since I got my very first phone and as always there product doesn't disappoint.
Value
4
Response from Samsung USBy R&R Team, March 6, 2025
Hi there BigSixx975, thank you for your feedback on your Samsung Galaxy S24+. We are so thrilled to hear how pleased you have always been, and continue to be with the usage of your phone. We hope you have found the opportunity to explore the new features of Galaxy AI introduced with your device. We have shared a link to the full device manual to assist you with this, and to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my device is super smart and fast.
on March 4, 2025
Posted by: Lisagem
[This review was collected as part of a promotion.] I absolutely appreciate my s24+ I bought in September 2024. I already want to upgrade to the s25. The screen is so beautiful, the color makes my phone come alive especially with the AI. I stream on tik tok and I don't know how I survived so long without my AMAZING s24 . I love how sleek n smooth lines it's not to big n light weight. PICTURE ARE AMAZING! Seamless actions across all my apps makes it user friendly. luv my phone and can't wait to see what new trick Ai has with the s25 n beyond.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is so great
on March 4, 2025
Posted by: AnotherPortlandGirl
[This review was collected as part of a promotion.] The camera quality is amazing, very easy to use. I've always been impressed by galaxy devices, but I'm especially satisfied with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 4, 2025
Posted by: JazzyMo
[This review was collected as part of a promotion.] Love this phone better than my s22, the seamless use across the apps from my phone to my tablet to my watch had been great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is the perfect size for long lasting
on March 4, 2025
Posted by: Jailbirdfree
[This review was collected as part of a promotion.] I never knew just how seamless samsung devices were. They work unified all the time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera issues.
on March 4, 2025
Posted by: Vedelague
[This review was collected as part of a promotion.] Has good performance but camera sometimes got stuck. In general has good performance and I'm kinda happy with it.
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Vedelague, we appreciate you sharing your feedback on your Samsung Galaxy S24+. We are happy to hear you are overall pleased with the functionality and capabilities of your new device. We understand how valuable the camera is to you every day, and we would love to help you troubleshoot the frustrations you are experiencing. We have provided a link to an article to help you with the camera app. We have also shared a link to the Samsung Support Team if this experience continues, or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on March 5, 2025
Posted by: CheNTee
[This review was collected as part of a promotion.] Got phone as a gift it's amazing. Love the features and size of phone
Value
5
Written by a customer while visiting Samsung US